Service Desk Technical Analyst

ENGINEERINGUK; Bridgend; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a forward-thinking company as a Service Desk Technical Analyst, where you will provide vital technical support to various organizations. In this dynamic role, you will troubleshoot and resolve queries related to systems, software, and networks, all while enhancing your problem-solving skills. The position offers a hybrid working model, allowing you to balance office and home work effectively. With a supportive team and a culture that values ownership and collaboration, you will have the opportunity to grow your career while making a meaningful impact. Enjoy competitive salary and benefits, including a generous share scheme and private health insurance.

Benefits

25 days' annual leave plus Bank Holidays

Generous share scheme (3% + 3% matching)

Flexible retirement plan

Private health and dental insurance

Cycle to work scheme

Buy and sell holidays

Qualifications

• Experience in Service Desk or similar environment is advantageous.
• Ability to troubleshoot and problem-solve in a busy environment.

Responsibilities

• Provide technical support for incoming queries related to systems and software.
• Log calls accurately and follow up to ensure issues are resolved.

Skills

Customer Service & Support

Process Management

Telephony

Problem-solving

Written Communication

Tools

Microsoft Operating Systems

Bespoke Applications

Job description

Job Description

Service Desk Technical Analyst

Position Description
Be part of something exciting! CGI drives the most ambitious IT careers. We are an established and growing company that can offer you the opportunity to work on projects in a supportive and collaborative environment, that will impact the world.

Our Service Desk Technical Analyst supports a wide range of organizations such as Council Workers, Government agencies, and large UK commercial businesses.

What you'll be doing day-to-day:
You will provide technical support for incoming queries related to systems, software, hardware, and networks. You will be problem-solving for our clients over the phone, which involves quite a bit of talking and then following up with them to ensure an issue has been resolved properly and in good time. You must have good written communication skills as you will need to log calls accurately via bespoke applications. To be successful within this role, you will be able to think beyond just problem resolution by actively identifying opportunities for improvement. You will be able to take control and understand your own goals in order to perform to the highest standard for your clients.

You will have the ability to problem-solve and troubleshoot within a busy environment. You must have sound written and spoken communication skills and be able to work under your own initiative as well as part of a team. You will have excellent knowledge of Microsoft Operating Systems and Applications.

Previous experience working on a Service Desk or in a similar environment working to SLAs is advantageous but not essential.

Starting Salary/Benefits:
• £24,700 - £26,000 per annum, including 25 days' annual leave plus Bank Holidays
• Generous share scheme (3% + 3% matching), flexible retirement plan, private health and dental insurance, cycle to work scheme, buy and sell holidays, plus many more.
• Hybrid working - 2 days in the office, 3 days at home.

Your future duties and responsibilities

Required qualifications to be successful in this role:

Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect, and belonging. Here, you'll reach your full potential because you are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team - one of the largest IT and business consulting services firms in the world.

Skills:

• Customer Service & Support
• Process Management
• Telephony

Reference: 1188640 Click here to apply