Service Desk Technical Analyst

TN United Kingdom; Bridgend; Hybrid; GBP 23,000 - 24,000; Full time

Job summary

Join an established and growing company as a Service Desk Technical Analyst in Bridgend, where you will provide essential technical support to various organizations. This role offers the chance to work in a collaborative environment, tackling challenges and improving processes. With a competitive salary and a range of benefits including a flexible retirement plan and private health insurance, it's an exciting opportunity for those looking to advance their IT careers. Enjoy a hybrid working model that balances office and remote work, making it a perfect fit for your lifestyle.

Benefits

25 days annual leave

Share scheme

Flexible retirement plan

Private health insurance

Dental insurance

Cycle to work scheme

Holiday buy/sell options

Qualifications

• Ability to troubleshoot in a busy environment.
• Strong written and spoken communication skills.

Responsibilities

• Providing technical support for incoming queries related to systems and software.
• Logging calls accurately via bespoke applications.

Skills

Technical Support

Problem Solving

Communication Skills

Troubleshooting

Microsoft Operating Systems

Education

Experience in Service Desk Environment

Job description

Position: Service Desk Technical Analyst, Bridgend

Client: CGI

Location: Bridgend, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 96bc1bd49c89

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Position Description:

Be part of something exciting! CGI drives some of the most ambitious IT careers. We are an established and growing company offering opportunities to work on impactful projects in a supportive, collaborative environment.

Our Service Desk Technical Analyst supports a wide range of organizations, including Council Workers supporting major cities, Government agencies, and large UK commercial businesses.

What you’ll be doing day-to-day:

• Providing technical support for incoming queries related to systems, software, hardware, and networks.
• Problem solving over the phone, ensuring issues are resolved promptly and effectively.
• Logging calls accurately via bespoke applications and following up with clients.
• Identifying opportunities for improvement beyond just problem resolution.
• Taking control of your tasks and setting goals to perform at your best.

You should have the ability to troubleshoot in a busy environment, possess strong written and spoken communication skills, and work independently or as part of a team. Knowledge of Microsoft Operating Systems and Applications is essential.

Previous experience in a Service Desk or similar environment working to SLAs is advantageous but not essential.

Starting Salary & Benefits:

• £23,000 - £24,000 per annum, including 25 days’ annual leave plus Bank Holidays.
• Share scheme (3% + 3% matching), flexible retirement plan, private health and dental insurance, cycle to work scheme, holiday buy/sell options, and more.
• Hybrid working: 2 days in the office, 3 days at home.