Service Desk Team Leader

Maxwell Bond; Manchester; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading Managed Service Provider in Manchester is hiring a Service Desk Team Leader to manage technical support for a client portfolio. The role involves overseeing 2nd and 3rd line engineers to ensure high customer satisfaction and operational efficiency. The ideal candidate should have expertise in Modern Workplace solutions and experience in a client-facing industry. Attractive benefits include a salary up to £50,000, hybrid working, and development opportunities.

Benefits

25 days' holiday with rollover options

Ongoing support for training and development

Healthcare cash plans

Enhanced parental leave policies

Discounts on events at the AO Arena

Qualifications

• Experience in an MSP or client-facing role.
• Technical accreditations in Modern Workplace solutions.
• Strong leadership skills.

Responsibilities

• Support a team of seven 2nd and 3rd line engineers.
• Ensure prompt resolution of technical issues.
• Maintain high levels of customer satisfaction.

Skills

Strong technical expertise in Modern Workplace solutions

Experience leading and mentoring engineers

Knowledge of ITIL best practices

Tools

Azure

Citrix

Microsoft stack

Job description

Service Desk Team Leader

Manchester (3x a week)

Up to £50,000

A leading Manchester-based Managed Service Provider (MSP) is looking for a Service Desk Team Leader to support its growing client portfolio. Over the past 20+ years, this MSP has become a major player in its sector, covering all aspects of Cloud, Security, and Infrastructure for clients across the UK.

As the Service Desk Team Leader, you’ll support a team of seven 2nd and 3rd line engineers, ensuring prompt resolution of technical issues and delivering outstanding customer support, with a focus on the Modern Workplace tech stack. In this role, you’ll be instrumental in maintaining high levels of customer satisfaction and optimising operational efficiency.

You’ll be a great fit for this role if you:

• Have strong technical expertise in Modern Workplace solutions (e.g. Azure, Citrix, and the Microsoft stack), alongside ITIL best practices and relevant technical accreditations.
• Bring experience in leading and mentoring engineers, ensuring high-quality service delivery.
• Have prior experience within an MSP or a similar client-facing industry.

What’s in it for you as their Service Desk Team Leader:

• Salary up to £50,000
• 25 days' holiday, with the option to buy/sell days, plus your birthday off
• Hybrid working (on-site Monday to Wednesday, remote Thursday and Friday)
• Ongoing support for training and development
• Healthcare cash plans
• Enhanced maternity, paternity, and adoption pay
• Discounts on events at the AO Arena

This is a fantastic opportunity to join a growing Manchester MSP that is investing heavily in its people and consistently winning new business. You’ll have real opportunities for both technical and personal growth.

Apply now to learn more!