Service Desk Team Lead

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Service Desk Team Lead

Location: Stoke-on-Trent

Salary: £35,000 per annum

The company is partnered with a leading insurance firm that is revolutionising its service and operations with cutting-edge solutions and top-tier service. We're seeking a Service Desk Team Lead to oversee their IT support operations, driven by a passion for excellence and innovation.

As the Service Desk Team Lead, you will lead a dynamic team of service desk analysts, ensuring seamless IT support to keep the business running smoothly. You will be the primary problem-solver, mentor, and results achiever, while introducing the latest technologies to maintain a competitive edge.

Key Responsibilities:

1. Lead and Inspire: Manage and mentor a high-performing team, fostering growth and success.
2. Deliver Excellence: Oversee daily service desk operations, ensuring swift and efficient incident and request resolution.
3. Customer Champion: Build strong relationships with users, resolving issues confidently and with care.
4. Innovate: Lead the onboarding of new and emerging technologies.
5. Stakeholder Partner: Collaborate with stakeholders, manage expectations, and handle escalations effectively.
6. Stay Ahead: Maintain process efficiency and compliance.

Qualifications:

• Proven experience in IT support as a Service Desk Engineer, preferably with team leadership or mentoring experience.
• Exceptional interpersonal and communication skills.
• Ability to remain calm under pressure with effective problem-solving skills.
• In-depth knowledge of service desk systems and IT tools.
• ITIL Foundation certification.
• Experience in insurance or similar regulated environments is advantageous.

Why You'll Love It Here:

• Be part of a forward-thinking company where your ideas make a difference.
• Enjoy a collaborative, supportive work environment that promotes growth.
• Competitive salary and benefits, including health insurance, a high pension contribution, car salary sacrifice, and more.
• Opportunities for continuous learning to advance your skills and career.

Ready to Lead?

If you're excited to elevate your IT career, we want to hear from you! Apply online now.

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