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Service Desk Support Engineer
Medway Council
Chatham
On-site
GBP 25,000 - 35,000
Full time
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Job summary
Join a forward-thinking local government organization as a full-time Service Desk Support Engineer. In this vital role, you'll deliver exceptional 1st line support to staff, ensuring satisfaction with ICT services. Your ability to communicate effectively with diverse personnel will enhance service delivery and foster positive relationships. This position offers generous annual leave, training opportunities, and flexible working arrangements, making it an ideal opportunity for those passionate about community service and technical support. Be part of a team that values diversity and inclusion while contributing to the development of a vibrant area in Kent.
Benefits
Qualifications
- Experience working on an ICT Service Desk is essential.
- Ability to navigate pressure situations calmly and positively.
Responsibilities
- Provide 1st line support to all Medway Council employees via various channels.
- Maintain knowledge of Microsoft Technologies and service delivery.
Skills
Job description
Do you have experience working on an ICT Service Desk?
We are recruiting for a full-time Service Desk Support Engineer to join our Technical 1st Line support team within the ICT department. Your role will involve delivering a customer-focused Service Desk, developing key relationships with customers to enhance service delivery and ensure satisfaction with the ICT service.
- Provide 1st line support to all Medway Council employees via phone, email, and face-to-face interactions.
- Maintain practical and procedural knowledge of Microsoft Technologies.
- Communicate effectively with a range of senior personnel with varying technical abilities.
- Experience working on an ICT Service Desk.
- Ability to navigate pressure situations calmly and positively.
If you wish to have an informal discussion with the recruiting manager, please call ICT Business Support Manager at 01634 332789.
- Generous annual leave entitlement.
- Membership in the local government pension scheme.
- Access to training and development opportunities.
- Flexible working arrangements.
- Travel discounts and car benefit schemes.
- Support services including counselling and advice.
- Additional leave for climate change volunteering.
Medway is a vibrant area in Kent with excellent transport links, green spaces, and a range of local government services. Working here means contributing to community development and service excellence.
Applicants must demonstrate all essential requirements as listed in the job profile. We are committed to diversity and inclusion in our workforce.
For more details, please refer to the Medway information pack or visit our website.
Note: If you are not contacted within 3 weeks of the closing date, you have not been shortlisted. Recruitment correspondence will be sent via email.
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