Service Desk Support Analyst

itecopeople; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading company in IT services seeks a skilled Service Support Analyst for a 3-month contract starting in July 2025. This role involves providing high-quality technical support, incident management, mentoring juniors, and ensuring customer satisfaction in a fast-paced environment.

Qualifications

• Strong experience supporting complex Microsoft/Windows environments.
• Exceptional customer service skills with a history of delivering satisfaction.

Responsibilities

• Providing 1st, 2nd, and some 3rd line IT technical support.
• Owning and resolving user issues through remote or on-site support.
• Assisting in the Problem Management process and service improvements.

Skills

Customer Service

Technical Support

Incident Management

Windows 11

Microsoft Applications

Tools

ServiceNow

Job description

This range is provided by itecopeople. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Service Support Analyst (Contract Role).

We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical support services within a fast-paced environment.

Title: Service Support Analyst.

Rate: £205 per day (in scope of IR35).

Contract: Duration: 3 months.

Start Date: July 2025.

Location: London 5 days a week on-site requirements.

Role Overview: As a Service Support Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and KPIs are met.

• Delivering 1st, 2nd line and some 3rd line IT technical support with a strong customer focus.
• Owning and resolving user issues through remote or on-site support.
• Providing high-quality solutions and workarounds within agreed SLAs.
• Assisting in the Problem Management process and contributing to service improvements.
• Strong experience supporting complex Microsoft/Windows environments / IT systems in a large and diverse environment.
• Window 11 configuration (imaging laptop, configuring mobiles).
• ServiceNow ticketing system.
• BAU support - e.g. troubleshooting Windows 11 issues.
• Supporting employee life cycle (new starters, leavers).
• Supporting Microsoft applications (Outlook issues and etc).
• Exceptional customer service skills with a history of delivering high levels of satisfaction including handling face to face customer support at the help desk.

As a skilled IT service desk professional this role offers you an excellent opportunity for to contribute to a dynamic and evolving IT service.

If you are interested in this exciting opportunity, please apply with your CV, highlighting your relevant experience to Ryan at [e-mail]

Services advertised are those of an Employment Business.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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