Service Desk Support Analyst

Basingstoke and Deane Borough Council; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government council in Basingstoke is looking for a Service Desk Support Analyst. The role involves being the first contact for IT support and aiding in troubleshooting, hardware/software management, and user training. Ideal candidates have experience in Microsoft systems, understand ITIL principles, and possess relevant IT qualifications. This is a great chance to support the council's digital infrastructure and help staff stay connected.

Qualifications

• Experience supporting Microsoft desktop technologies and enterprise systems.
• Understanding of ITIL principles and service desk operations.
• Ability to work independently and as part of a team.

Responsibilities

• First point of contact for IT support.
• Troubleshoot issues and manage incidents.
• Install and configure hardware and software.

Skills

Microsoft desktop technologies support

ITIL principles understanding

Clear communication

Organised and adaptable

Education

GCSEs in English and Maths

Relevant IT qualification

Tools

Office 365

Active Directory

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Basingstoke and Deane Borough Council

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

0eb32a69668e

Job Views:

8

Posted:

01.08.2025

col-wide

Job Description:

Service Desk Support Analyst

Are you passionate about technology and delivering excellent customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we’d love to hear from you.

We’re looking for a proactive and customer-focused Service Desk Support Analyst to join our friendly and supportive IT team at Basingstoke and Deane Borough Council. This is a fantastic opportunity to play a key role in supporting the council’s digital infrastructure and helping our staff and partners stay connected and productive.

What you’ll be doing

As a Service Desk Support Analyst, you’ll be the first point of contact for IT support, providing technical assistance to council staff, elected members, and external agencies. You’ll troubleshoot issues, manage incidents and service requests, and help maintain our desktop, mobile, and telephony infrastructure.

You’ll also:

• Install and configure hardware and software, including mobile device management
• Support our networking and telecommunications systems
• Maintain user access and security settings across systems like Office 365 and Active Directory
• Contribute to IT projects and knowledge sharing across the team
• Deliver excellent customer service and help users get the most from our technology

What we’re looking for

We’re after someone who:

• Has experience supporting Microsoft desktop technologies and enterprise systems
• Understands ITIL principles and service desk operations
• Can work independently and as part of a team
• Communicates clearly and confidently with technical and non-technical users
• Is organised, adaptable, and thrives under pressure

You’ll need:

• GCSEs (or equivalent) in English and Maths
• A relevant IT qualification (e.g. SDI Service Desk Analyst, ITIL Foundation)
• A full driving licence and access to a car (you may need to be on-site within an hour for disaster recovery)

Apply now via our careers portal and help us build a smarter, more connected council.