Service Desk Representative

www.findapprenticeship.service.gov.uk - Jobboard; Crewe; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading global technology firm is seeking passionate Service Desk Representatives in Crewe. This role involves providing high-quality 1st line support to businesses. Candidates should possess excellent customer service skills and be flexible with shift patterns. In return, enjoy comprehensive training, competitive salary, progression opportunities, and generous leave. The position includes a mix of home working and on-site requirements during training.

Benefits

Full training

Starting annual salary of £25,396.80

Potential to earn approximately £28,000 after probation

Progression opportunities

Annual performance bonus

Generous 33 days annual leave

Company sick pay

Monthly incentives

Free on-site parking

Access to over 5,000 training courses

Qualifications

• Excellent customer service skills required.
• Willingness to learn and develop.
• Experience in a similar role advantageous.

Responsibilities

• Support businesses via telephone and email.
• Deliver 1st line support to resolve customer issues.
• Work flexible hours according to shift patterns.

Skills

Customer service skills

Empathy

Problem solving & analysis

Positive attitude

Communication

Job description

We have partnered with a leading global technology company to recruit a team of passionate and flexible service desk representatives.

Our Client provides communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As a member of the service desk team you will support businesses via telephone and email to deliver 1st line support to resolve their issues.

Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls.

Our office is open Monday - Sunday and candidates should be fully flexible to cover various shift patterns during this time. Although weekend work is expected, normally you would only work 1 in 3 weekends. Full visibility of the rota will be given and you can see your shift pattern up to 8 weeks in advance.

In return you will benefit from:-

• Full training
• A starting annual salary of £25, 396.80
• After completing a 3 month probation real opportunities to earn approximately £28,000 per annum
• Genuine opportunities for progression/development
• Annual Performance Bonus
• Generous 33 days annual leave (inc. Public Holidays)
• Company Sick Pay
• Monthly incentives / competitions
• Free on-site parking
• Shift allowance (where applicable)
• Access to over 5,000 in house training courses when you join the MyPath programme

Whilst experience in a similar role would be advantageous, what really matters is your enthusiasm, ability and willingness to learn.

All we ask is that you:

• Have excellent customer service skills / experience empathy / problem solving & analysis / positively / communication

We operate a hybrid working pattern with a mixture of home working and working on site. However, during your 3 month probation period you will be expected to work out of the office in Crewe most days to aid with training.