Service Desk Operative Nights

Kingdom Group; Winchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading security services provider is seeking a Service Desk Operative for their National Command Centre. This role requires proactive support, strong IT skills, and experience in a fast-paced customer service environment. Responsibilities include managing enquiries, monitoring attendance, and engaging with suppliers. Successful candidates will thrive in dynamic settings and exhibit excellent communication skills. Competitive pay and various benefits are offered.

Benefits

Contributory pension scheme

Salary advances via Hastee pay

Supportive team environment

Training and career progression

Qualifications

• Experience in a fast-paced customer service environment (call centre/control centre).
• Strong IT skills and operational system proficiency.
• Methodical, detail-oriented approach.

Responsibilities

• Provide Service Desk Support and handle general enquiries.
• Manage service dissatisfaction and escalate incidents.
• Monitor colleague attendance and safety procedures.

Skills

Customer service experience

Strong IT skills

Effective time management

Excellent communication skills

Job description

Kingdom Services Group is one of the largest privately owned businesses in the UK. As pioneers in the security industry, we are committed to innovation and progression within the support services market.

Due to business growth, we are expanding our National Command Centre and are seeking a proactive, enthusiastic Service Desk Operative to support this vital function.

This busy role offers variety, ideal for candidates with monitoring, scheduling, control room, or customer service experience. If you are logical, accurate in relaying information, and thrive in fast-paced environments, this could be the role for you.

Location:

Head Office in Newton-le-Willows (WA12)

Hours:

Average 42 hours/week, 4 on 4 off nights, 18:00 - 06:00 shifts

Salary:

£12.21 per hour

Start Date:

ASAP for the right candidate

Benefits:

• Contributory pension scheme
• Hastee pay – salary advances
• Supportive team environment
• Training and career progression

Key Responsibilities:

• Service Desk Support and general enquiries
• Adhoc cover requests and service hours adjustments
• Managing service dissatisfaction and incident escalation
• Monitoring colleague attendance, safety, and escalation procedures
• Engaging with third-party suppliers, raising purchase orders, and performance reporting
• Managing contracts, notices, and reports
• Supporting access control at the National Support & Command Centre

Requirements:

• Experience in a fast-paced customer service environment (call centre/control centre)
• Strong IT skills and operational system proficiency
• Methodical, detail-oriented approach
• Effective time management and prioritization skills
• Excellent communication skills with employees and clients

If you're interested, please apply today!