Service Desk Operative

Compass Group UK; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading food service and support services company in Birmingham is recruiting a full-time Service Desk Operative. The role requires managing incoming issues, ensuring effective communication, and collaborating with cross-functional teams. Ideal candidates should demonstrate problem-solving skills and maintain service levels. Join to grow your career with competitive pay and extensive development opportunities.

Benefits

Competitive pay

Learning and development opportunities

Recognition programs

Qualifications

• Ability to maintain service levels to deliver key SLAs.
• Experience in managing issues through various communication channels.
• Ability to work with cross-functional teams and escalate risks.

Responsibilities

• Manage all incoming issues via the online portal.
• Ensure accurate information collection for resolution.
• Develop processes to improve team operations.
• Liaise with other service desks for timely information transfer.

Skills

Issue management

Communication

Problem-solving

Cross-functional teamwork

Job description

We're currently recruiting a dedicated Service Desk Operative to help ensure the smooth running of the operations in Compass Group UK on a full-time basis, contracted to 40 hours per week.

As a Service Desk Operative, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Could you bring your spark to Compass Group UK? Here's what you need to know before applying:

Your key responsibilities will include:

• Managing all incoming issues via the online portal and all other recognised forms of communication.
• Ensuring accurate collection of information and communication with subject matter experts for resolution
• Develop process to improve the operation of the team and deliver efficient and effective responses to the end users
• Liaise with other function service desks to ensure timely transfer of information.

Our ideal Service Desk Operative will:

• Maintain service levels to deliver key SLA’s
• Provide a consistent, professional face for the programme
• Work with cross-functional teams to ensure issues are accurately identified and resolved
• Identify and escalate any risks and issues where appropriate
• Cross training/knowledge share across the in-house System Administration function
• Support communication with sites and sectors

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive—because diversity is our strength!