Service Desk Officer

South Tyneside Council; South Shields; On-site; GBP 25,000 - 28,000; Full time

Job summary

South Tyneside Council seeks a Service Desk Officer based in South Shields. This role involves providing 1st Line Support, handling troubleshooting, and working collaboratively to improve ICT services. Ideal for those looking to start their operational support career in a supportive environment.

Qualifications

• Drive and passion for operational support.
• Ability to deliver 1st Line Support.

Responsibilities

• Handle AD account creation and troubleshooting.
• Deliver 1st Line Support and improve IT services.
• Collaborate with Digital and ICT service teams.

Skills

Troubleshooting

AD account creation

Smart Phone configuration

Request fulfilment

Job description

Service Desk Officer

(Town Hall, South Shields)

£25,183 - £27,711 pa (Career Grade)



South Tyneside Council is the largest employer in the Borough. As an employer of choice, we make sure that our employment policies and practices are always up-to date and offer a unique opportunity to work on 1st Line Support and be involved in the continual improvement of our ITSM tool.



We currently have an opportunity for a Service Desk Officer to join our established Service Delivery Team which supports and delivers the ICT requirements across the Council.



If you are looking for the first step in your operational support career and think you have the drive, passion, and outcome-focussed approach needed to deliver 1st Line Support while continuing to develop your skills set then we would love to hear from you.



You will be working on a wide range of support activities including:

• AD account creation;


• Troubleshooting and resolving faults;


• Request fulfilment;


• Smart Phone configuration.

As part of your role you will get involved in working collaboratively and flexibly with colleagues across the Digital and ICT service, other services in the Council and with suppliers. You will also deliver projects to improve Council services.



For an informal discussion about this post, please contact Tanya Johnson, Service Delivery Manager on [phone].



We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere



We do not currently offer skilled worker visa sponsorship.



To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants



Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.



Closing date: Noon, Tuesday 15 July 2025.