Service Desk Network Technician - University Placement

Exponential-e; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the technology sector is offering a university placement as a Service Desk Network Technician in London. The role focuses on providing high-quality client support, proactive network monitoring, and troubleshooting circuit faults. Candidates should be in their second year of a Networking/IT degree and eager to develop their skills in a dynamic environment.

Qualifications

• In second year of a Networking/IT degree.
• Passion for networking and willingness to learn.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first line support handling customer enquiries using ticketing system.
• Monitor alarms and traps via monitoring tools.
• Troubleshoot circuit faults and ensure fault resolution.

Skills

Communication

Teamwork

Troubleshooting

Initiative

Customer service

Education

Networking/IT degree (second year)

Job description

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Service Desk Network Technician - University Placement, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f1ebf0d8efd1

Job Views:

8

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Description

Hours: Monday to Friday. Shift pattern: 2 weeks 8:00am - 4:30pm, then, 2 weeks 11am - 7.30pm.

Role is only suitable for university students looking to complete an industrial placement year as part of their undergraduate degree.

Overall purpose of the job:

• Day to day running of the Service Desk providing client support with a focus on providing a high level of customer service.

Key responsibilities for this job:

• First line support handling customer enquiries and support issues using our ticketing system
• Proactive network monitoring of alarms and traps for our customers via our monitoring tools
• Troubleshooting circuit faults and working with carriers to achieve fault resolution
• Driving fault resolution to ensure SLA’s are not breached
• Ensure issues are handled effectively by following our SLA Guidelines
• Escalation of faults/outages in accordance with Exponential-e procedures
• Taking immediate corrective action to restore services
• Maintain professional working relationships with customers, suppliers and work colleagues
• Creating incident reports/notifications for customer distribution

Knowledge and experience required:

• The successful candidate will be in the second year of a Networking/IT degree and looking to complete a year in industry as part of a 4 year sandwich/industrial placement course
• Passion for working in the networking field and eager to learn and progress
• Excellent verbal and written communication skills with a professional phone manner
• Flexible approach to work with the ability to work effectively under pressure
• Ability to work in a team with little supervision using own initiative
• Responsible and willing to take ownership
• Positive and professional attitude

Desirable knowledge and experience:

• Experience working with a Managed Service Provider