Service Desk Manager

TN United Kingdom; England; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Service Desk Manager to lead their growing team in Sittingbourne. This role offers the opportunity to mentor and coach talented Service Desk Engineers while ensuring the delivery of exceptional IT support services. The company is committed to professional growth, providing a dynamic environment where you can enhance your skills and advance your career. Join a forward-thinking organization that values innovation and teamwork, and make a significant impact in the IT managed services sector.

Qualifications

• Proven experience in managing a service desk team.
• Strong knowledge of IT service management principles.

Responsibilities

• Manage and mentor a team of Service Desk Engineers.
• Conduct regular one-to-one meetings to support team development.

Skills

Team Management

Mentoring

Coaching

Service Desk Operations

Education

Bachelor's Degree in IT or related field

Job description

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Job Opportunity: Service Desk Manager

Our client is a 70-man MSP based out of their Kent-based offices, experiencing year-on-year growth. As a business, they have a strong commitment to helping staff gain knowledge of new technologies and offering career-enhancing job opportunities.

They are looking for an experienced Service Desk Manager to join the team. This role involves managing a team of Service Desk Engineers, mentoring, coaching, and conducting one-to-ones.

Company: IT Managed Service Provider

Location: Sittingbourne