Service Desk Lead I — IT Support Champion

Wipro; Reading; On-site; GBP 45,000 - 60,000; Full time

Job summary

Wipro Limited is seeking a Service Desk Lead L1 for a Reading-based contract role. The candidate will support service desk agents, coordinate escalated tickets, and liaise with multiple IT teams to ensure timely resolution and quality service delivery.

The role emphasizes governance, reporting, and continuous improvement of service desk processes, with a focus on customer satisfaction and performance metrics. This contract position is based in Reading, with enterprise-scale responsibilities.

Qualifications

• Proven experience in service desk leadership and governance.
• Strong customer service orientation and stakeholder management.
• Ability to coordinate with cross-functional IT teams.

Responsibilities

• Support service desk agents in prompt delivery and customer service.
• Advise and collaborate with agents on current issues and issue resolution.
• Coordinate escalated work orders requiring additional troubleshooting.
• Liaise with other IT teams to close escalated tickets.

Skills

Service Desk Management

Job description

Wipro Limited is seeking a Service Desk Lead L1 for a Reading-based contract role. The candidate will support service desk agents, coordinate escalated tickets, and liaise with multiple IT teams to ensure timely resolution and quality service delivery.

The role emphasizes governance, reporting, and continuous improvement of service desk processes, with a focus on customer satisfaction and performance metrics. This contract position is based in Reading, with enterprise-scale responsibilities.