Service Desk Lead

LMI Associates, LLC.; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facilities management company in Central London seeks a Service Desk Lead with expertise in MRI Evolution. This role involves leading a high-performing team, ensuring service excellence, and managing complex data. The ideal candidate will have significant experience in FM helpdesk roles and a strong supervisory background, ready to make a tangible impact on operations and service delivery.

Qualifications

• 3+ years' MRI Evolution experience in Hard Services or M&E business.
• 5+ years in FM helpdesk roles with measurable performance targets.
• Strong supervisory experience with motivation and organization skills.

Responsibilities

• Lead daily operations of the service desk ensuring SLA-driven performance.
• Build and enforce MRI Evolution processes across various functions.
• Prepare and issue clear, accurate reports for decision-making.

Skills

MRI Evolution experience

Supervisory skills

Data manipulation

Client communication

Job description

?? Service Desk Lead – MRI Evolution Expert ??

??Location: Central London

??Permanent | Full-Time

??Competitive Salary + Benefits

Are you aseasoned MRI Evolution userwith a proven track record inHard Services or M&E environments? Ready to take the lead in transforming service delivery through smart systems and sharp leadership?

We're looking for aService Desk Leadto head up a high-performing team, drive service excellence, and bring clarity to complex data — all while working with a market-leading facilities management operation.

??What You’ll Be Doing:

·Lead the daily operations of the service desk, ensuringSLA-driven performanceandconsistent deliveryto internal and external stakeholders.

·Build, refine and enforceMRI Evolution processesacross PPM, reactive works, asset management, H&S reporting, and more.

·Take full ownership ofdata integrity, reporting outputs, and communication workflows with engineers, managers, and clients.

·Drive efficiency, accuracy and coverage – even when the team is under pressure or short-staffed.

·Prepare and issueclear, accurate reportsthat drive decision-making at every level.

??What You’ll Need to Succeed:

·? 3+ years’ MRI Evolution experiencein a Hard Services or M&E business (mandatory)

·? 5+ years in FM helpdesk roles, withmeasurable performance targets

·? Strong supervisory experience – you know how to motivate, organise, and deliver results

·? Deep understanding of how to extract, manipulate, and utilise MRI data effectively

·? Proven experience in reporting, budgeting, and client communication

?? Why Join?

·Be thego-to MRI Evolution expertin a fast-paced, respected FM organisation

·Make a tangible impact on operations, reporting, and service delivery

·Work alongside dedicated professionals in an environment thatvalues proactivity, ownership, and clear communication

?? Ready to lead from the front and put your MRI expertise to work?

Apply now or contact us directly to find out more.