Service Desk Engineer - Managed Service Provider

Hamilton Barnes Associates Limited; England; On-site; GBP 28,000; Full time

Job summary

Une entreprise de services gérés en pleine croissance recherche un Service Desk Engineer basé à Maidenhead. Ce poste offre l'opportunité de travailler sur un bureau de service chargé tout en acquérant une expérience pratique et en bénéficiant de formations et certifications financées.

Benefits

Formations et certifications entièrement financées

Plan de carrière clair

Environnement de travail dynamique

Qualifications

• 2+ années d'expérience dans un environnement de support IT ou MSP.
• Licence de conduire britannique valide.
• Approche client forte avec d'excellentes compétences en communication.

Responsibilities

• Fournir un support IT de 1ère et 2ème ligne par téléphone, email et accès à distance.
• Assister à la livraison de projets, à distance ou sur site.
• Diagnostiquer et résoudre des problèmes Windows et Microsoft 365.

Skills

Communication

Priorisation de charge de travail

Résolution de problèmes

Support technique

Service client

Job description

We are partnered with a fast-growing Managed Service Provider based in Maidenhead that is looking for a Service Desk Engineer to join their team.

Founded in 2010, this UK-based IT and communications company specialises in delivering comprehensive managed services tailored to small and medium-sized businesses. With offices in Hemel Hempstead, Maidenhead, and Oxford, they offer a unified approach to IT solutions, encompassing cloud applications, infrastructure, cybersecurity, and communications. Their commitment to 24/7 support and a single-contract model ensures clients receive streamlined, cost-effective services, backed by a team of over 30 dedicated professionals.

This is a fantastic opportunity to work on a busy service desk, gain hands-on experience with client projects, and receive fully funded certifications and training to grow your IT career.

Responsibilities:

• Providing 1st & 2nd line IT support via phone, email, and remote access
• Assisting with project delivery, both remotely and onsite at client locations
• Diagnosing and troubleshooting Windows, Microsoft 365, and networking issues
• Managing system builds, deployment, and maintenance
• Working closely with clients to provide an excellent service experience

Skills & Experience:

• 2+ years' experience in an IT support or MSP environment
• A full UK driving licence (travel to client sites required)
• A strong customer-focused approach with excellent communication skills
• Ability to prioritise workloads and solve problems effectively
• Knowledge of the following:
  • Active Directory, Windows Server (2012+) & Windows Desktop (10+)
  • Microsoft Office & Microsoft 365 Administration
  • Intune & Entra (formerly Azure AD)
  • Networking fundamentals (Routers, Switches, DNS, DHCP, Email)
  • System build, deployment & maintenance

What’s on Offer?

• £28,000 per annum
• Fully funded training & certifications (develop your skills & progress your career!)
• 5 days a week, onsite in Maidenhead
• Travel to client sites when required
• Work in a fast-growing MSP with clear career progression

If you're a motivated IT professional looking to take the next step in your career with fully funded certifications and hands-on experience, apply now!