Service Desk Engineer (End User Support)

Cybit; North East; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading technology solutions provider is seeking a Service Desk Engineer (End User Support) based in Newcastle upon Tyne. The entry-level role offers a career development path in technical support, with a focus on providing exceptional customer service and resolving IT issues efficiently. Join a dynamic team that values inclusivity and offers flexible benefits, including generous leave, and electric car schemes.

Benefits

33 days annual leave including bank holidays

Company electric car scheme

Cycle to work scheme

Employee assistance programme

Qualifications

• Previous customer service experience is essential.
• Basic knowledge of Windows operating systems and network technologies.
• Excellent problem-solving and communication skills.

Responsibilities

• Provides technical support and maintenance to IT business users.
• Ensures incidents and requests are resolved efficiently and professionally.

Skills

Customer service

Problem-solving

Communication

Basic knowledge of Windows

Network technologies

Education

IT certifications (e.g. CompTIA A+)

Job description

Service Desk Engineer (End User Support), Newcastle upon Tyne

Client:

Cybit

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

Job alert service

-

EU work permit required:

Yes

Job Reference:

c2cdf7dd92b4

Job Views:

21

Posted:

18.07.2025

Expiry Date:

01.09.2025

Job Description:

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression

Hours: 37.5 hours a week Monday to Friday.

Location: Based from our Newcastle office at the Cobalt Business Park

Salary: Up to £25,000 per annum depending on skills and experience

About Cybit

Predict. Protect. Perform

We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.

Job alert service

Why Join Us?

Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.

At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.

If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.

What you'll do:

Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

This role offers a fantastic technical and service led career path.

We're looking for someone with

• Previous customer service experience; with a passion for providing an excellent customer experience.
• Passionate about technology; basic knowledge of Windows operating systems and network technologies.
• Excellent problem-solving and communication skills including a great telephone manner and strong written skills.
• Ability to work independently and as part of a team.
• IT certifications (e.g. CompTIA A+) are a bonus.

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.

You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent.

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Created on 18/07/2025 by TN United Kingdom