Service Desk Engineer 279803

Littlefish; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Littlefish is seeking a 247 Service Desk Engineer for a home-based role with a collaborative team. The position involves providing technical support across various platforms, ensuring effective communication with customers while managing queries. Ideal candidates will have experience in IT service desk roles and a willingness to learn.

Benefits

Referral Bonus

Learning Opportunities

Healthcare Cash Plan

Casual Dress Policy

Company Pension Scheme

Social Events

25 Days Annual Leave + Public Holidays

Purchase & Sale of Annual Leave

Qualifications

• Experience in a 1st and 2nd line IT service desk or similar role.
• Experience with ITSM case management software.
• Familiarity with remote support tools for diagnostics.

Responsibilities

• Provide effective technical support to contract customers.
• Resolve issues related to desktops, laptops, printers, and applications.
• Perform network/server troubleshooting and administration.

Skills

Technical Support

Communication

Troubleshooting

Active Directory

Windows 10

Office 365

ITSM Software

Job description

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Position Details

Home based position on a 4 on 4 off shift pattern (including weekends and bank holidays)

Must Be eligible for SC (Must have lived in the UK for the past 5 years)

Willingness to undergo NPPV2 clearance

About Littlefish

Here at Littlefish, we look for people who can make a difference and become a giant slayer. As the world around us continues to change, we seek individuals who embrace change with optimism and excitement. We value passionate, high-performing people who thrive on thinking outside the box.

Our current employees are the giant slayers who have shaped Littlefish, and you will be the future team member to add drive, passion, and skills as we grow.

Join Us

If you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.

The Role

We are recruiting for a 247 Service Desk Engineer to join our Service Desk Team. This is a home-based role on a 4 on 4 off shift pattern. You will come into the office once a month for team meetings and complete your initial 6-week training in the office.

Daily Responsibilities

Reporting to the Service Desk Team Leader, you will provide effective technical support to our contract customers. Your tasks include resolving issues related to desktops, laptops, printers, applications, and performing network/server troubleshooting and administration. Effective communication with customers and managing technical queries in line with standards and SLAs are essential.

Candidate Requirements

• Experience in a 1st and 2nd line IT service desk or similar role
• Experience with ITSM case management software
• Experience using remote support tools for diagnostics and troubleshooting
• Knowledge of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks
• Familiarity with MS Office Suite, Anti-Virus, Print, Mobile, and Laptop/PC Hardware

What We Offer

• Referral Bonus: Earn £1000 for referring a friend
• Learning Opportunities: Access to LinkedIn Learning with over 16,000 tutorials
• Healthcare Cash Plan: Online GP, counselling, and cashback services
• Casual Dress Policy: Come as you are
• Company Pension Scheme
• Social Events
• 25 Days Annual Leave + Public Holidays
• Purchase & Sale of Annual Leave

Our Values

We value high performance, passion, and a can-do attitude. We strive for excellence, support each other, and challenge the status quo.

We are committed to diversity and inclusion. Applications from all backgrounds are encouraged. If you face any difficulties during the recruitment process, please get in touch to discuss adjustments.

Our application includes ED&I questions, with an option to select ‘prefer not to say’.