Service Desk Engineer 275002

Little Fish (UK) Ltd.; United Kingdom; Remote; GBP 25,000; Full time

Job summary

An established industry player is seeking a passionate Service Desk Engineer to join their dynamic team. This remote position offers a unique 4 on 4 off shift pattern, allowing you to balance work and personal life. You'll be responsible for providing top-notch technical support to clients, resolving a variety of IT issues while working alongside a friendly and energetic team. With a focus on continuous learning and personal growth, this role presents an exciting opportunity to thrive in a supportive environment. If you're ready to make a difference and embrace a culture of inclusivity, this role could be the perfect fit for you.

Benefits

Referral Bonus

Endless Learning

Healthcare Cash Plan

Casual Dress Policy

Company Pension Scheme

Social Events

25 Days Annual Leave + Public Holidays

Purchase & Sale of Annual Leave

Qualifications

• Experience in 1st and 2nd line IT service desk roles is essential.
• Familiarity with remote support tools and ITSM software is required.

Responsibilities

• Provide effective technical support to contract customers.
• Resolve issues with desktops, laptops, printers, and applications.

Skills

1st and 2nd line IT support

ITSM case management software

Remote support tools

Windows 10 troubleshooting

Office 365 Admin Centre

Active Directory

Windows Server

Enterprise Networks

MS Office Suite

Hardware troubleshooting

Job description

Work location: Nottingham (Remote) (7am-7pm, 4 on 4 off)

Salary: Up to £25,000, plus £1500 shift allowance

Must be eligible for SC (Must have lived in the UK for the past 5 years)

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we seek people who grab that change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and skills as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people - we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

Littlefish is recruiting for a 24/7 Service Desk Engineer to join the Service Desk Team. This role is a home-based position on a 4 on 4 off shift pattern. You will be expected to come into the office once a month for team meetings and carry out your first 6-week training in the office. Reporting into the 24/7 Service Desk Team Leader, as a Service Desk Engineer, you will provide effective technical support to Littlefish’s contract customers. The Service Desk Engineer will resolve desktop, laptop, printer, and application issues, as well as performing network/server troubleshooting and administration.

What are we looking for in the successful candidate?

• Previous experience within a 1st and 2nd line IT service desk or similar technical role
• Previous experience using ITSM case management software
• Previous experience using remote support tools to run diagnostics and troubleshooting
• Prior experience in troubleshooting and supporting the following technologies – Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, Enterprise Networks
• Familiarity with the following software and technologies – MS Office Suite, Anti-Virus, Print, Mobile and Laptop/PC Hardware

What can we offer you?

• Referral Bonus – Earn £1000 when you refer a friend to join us!
• Endless Learning – Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
• Healthcare Cash Plan – Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
• Casual Dress Policy – Come as you are.
• Company Pension Scheme – Plan for the future while living in the present.
• Social Events – From team outings to company-wide celebrations, we know how to have fun!
• 25 Days Annual Leave + Public Holidays – More time to relax and recharge.
• Purchase & Sale of Annual Leave – Need extra days off? We’ve got you covered.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for, and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.

I am High Performing - I like to raise the bar; we look at creating opportunities to increase quality and improve efficiency; we strive for service excellence.

I am Passionate - We build team success and celebrate them together; I am enthusiastic and energetic; I care about the people I work with, and we support one another.

I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone; we are not afraid to challenge the status quo; we get stuff done!

So, if you feel like you can make a tangible difference, apply today and join us on this journey.

Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone, irrespective of who they are or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, Diversity, and Inclusion) questions. Please note, each question has an option with a ‘prefer not to say’.