Service Desk Engineer

McLaren Applied; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading tech company as part of the Business Technology Operations team, supporting users through technical desk operations. This role requires excellent customer service skills and the ability to troubleshoot multiple systems, with opportunities for advancement in a dynamic and flexible work environment.

Benefits

25 days annual leave plus bank holidays

Enhanced maternity, paternity, and adoption leave

Flexible working policies, including hybrid work

Life assurance up to 4 times your salary

Company-funded private healthcare

Cycle-to-Work scheme

Electric car salary sacrifice scheme

Qualifications

• Experience with Windows and Mac troubleshooting required.
• Application packaging skills and service desk tools experience valuable.
• Knowledge of information security frameworks like ISO 27001 is an advantage.

Responsibilities

• Operate the Service Desk and manage technical support requests.
• Provision, decommission devices, and run ICT inductions.
• Manage incidents, liaise with vendors, and ensure information security.

Skills

Windows troubleshooting

Mac troubleshooting

Customer service

Application packaging

Time management

Engineering/CAD systems

Tools

Intune

Defender

JAMF

EntraID

M365 Suite

Job description

Background

The world around us is experiencing significant change, the greatest in generations.

At McLaren Applied, we’re accelerating the response to that change. Our vision is that our people and technologies will pioneer a better future. Our mission is to achieve breakthroughs in performance.

We’re at the cutting edge of innovation in industries including automotive transportation and motorsport. We create solutions that drive efficiency and cost-effectiveness.

We want to help reduce the carbon footprint and become more sustainable. Our focus is on electrification, telemetry, control, and analytics.

Our goals include delivering efficient lightweight electric powertrains and vehicle development, motorsport solutions that enhance sustainability and efficiency, reliable connectivity solutions for transportation, and insightful analytics and monitoring of transport fleets.

By applying our expertise, we deliver real benefits and pioneer a better future.

Purpose of the Role

To support the organization through Business Technology Operations.

Scope of Role

• Operate the Service Desk, being the first technical point of contact for the user community.

• Work within the Business Technology team to deliver the best experience for end-users.

Principal Accountabilities

• Handle incoming technical support requests through the Service Desk system and walk-ins to the Tech Bar, managing support requests.
• Provision and decommission user devices and provide induction for ICT systems.
• Run ICT inductions and help new staff with onboarding.
• Install engineering applications via service desk processes.
• Package applications for Windows and Mac.
• Manage and maintain meeting rooms.
• Support asset and change management processes.
• Manage printers and updates.
• Capture knowledge and write support articles.
• Advise users on applications/services.
• Manage incidents to resolution within SLA.
• Analyze and repair ICT product failures, interpret diagnostics reports to determine root causes.
• Liaise with hardware vendors for support.
• Work flexibly with other teams to resolve issues.
• Manage information and cyber security of assets.
• Provide out-of-hours support via on-call rota.
• Escalate issues as needed.
• Support multiple sites in the Woking area.

Knowledge, Skills, Qualifications, and Experience

• Windows and Mac troubleshooting.
• Excellent customer service skills.
• Experience with Intune, Defender, JAMF, EntraID, M365 Suite.
• Experience with service desk ticketing tools.
• Application packaging skills.
• Ability to work dynamically and manage time effectively.
• Experience with engineering/CAD systems (advantageous).
• Knowledge of information security frameworks, ISO 27001, and standards in automotive and rail industries.

What We Can Offer You

In return for your contributions, we offer an exciting, challenging role in a dynamic environment with some of the best professionals in their fields.

We believe in building strong relationships and friendships at work. We recognize the importance of flexible working arrangements to accommodate outside commitments.

• 25 days annual leave plus bank holidays, pro-rated for part-time.
• Enhanced maternity, paternity, and adoption leave and pay.
• Flexible working policies, including hybrid work.
• Life assurance up to 4 times your salary.
• Opportunity to join the McLaren Applied Pension Plan.
• Company-funded private healthcare with options for family members.
• Cycle-to-Work scheme.
• Electric car salary sacrifice scheme.

Who We Are

McLaren Applied is a medium-sized tech company spun out of McLaren Group, seeking proactive, flexible, and entrepreneurial individuals. We are committed to Diversity, Equity, and Inclusion and are members of the UK Government Disability Confident Scheme.