Service Desk Engineer

Residential Management Group; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading property management company in the UK is seeking a Service Desk Engineer to enhance their IT service and resolve security issues. The ideal candidate will have experience in a similar role and knowledge of MS technologies. This position offers a competitive salary, extensive benefits, and opportunities for personal growth in a dynamic environment.

Benefits

Competitive salary with annual reviews

Pension with matched contributions up to 7%

Excellent holiday entitlement – up to 35 days annual leave

Cashback plan for healthcare costs

Bonus scheme for all colleagues at 2%

Training and development opportunities

Additional perks from various shops and cinemas

Qualifications

• Experience in a similar role.
• Knowledge of MS Technologies such as Azure, Citrix, and ServiceNow.
• Experience working in a Service Desk role.

Responsibilities

• Analyze and resolve security breaches and vulnerability issues.
• Deliver high-quality IT service that enhances customer experience.
• Develop and maintain strong relationships with customers and IT colleagues.

Skills

MS Technologies knowledge

Customer service oriented

MSP background

Familiarity with ServiceNow

Tools

Azure

Citrix

ServiceNow

Job description

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Join the RMG family and become part of one of the largest and most respected property management companies, managing over 144,000 households across the UK. We offer a range of job opportunities including property management, finance, customer services, and more, making us a great place to work.

Every employee has the opportunity to learn, develop, and grow in their chosen career pathway and reach their potential.

More about the Team

We are looking to recruit a Service Desk Engineer on a permanent basis.

Reporting to the Service Desk Manager, this role offers a great career opportunity to join a large, organically growing, market-leading managing agent. You will analyze and resolve security breaches and vulnerability issues promptly and accurately.

This role is based at our Northwich office, working 5 days a week.

More about your role

As an IT Service Desk Engineer, you are essential in delivering a high-quality front-of-house IT service that continuously improves our customers' experience. The IT Service Desk will proactively develop and maintain strong, positive relationships with customers and IT colleagues.

More about you

The ideal candidate will have experience in a similar role. Knowledge of MS Technologies such as Azure, Citrix, and ServiceNow is desired.

The successful candidate will:

• Have an MSP background,
• Have worked in a Service Desk role,
• Be familiar with MS technologies

The benefits

We are a large, diverse, and ambitious business that offers many challenges and opportunities.

We provide a comprehensive benefits package, including:

• Competitive salary with annual reviews
• Pension with matched contributions up to 7%
• Excellent holiday entitlement – up to 35 days annual leave, with options to buy or sell leave
• Cashback plan for healthcare costs – up to £500 savings per year
• A bonus scheme for all colleagues at 2%
• Training and development opportunities
• Additional perks such as discounts and offers from shops, cinemas, and more