Service Desk Engineer

Littlefish; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative IT services provider is on the lookout for a Service Desk Engineer to join their dynamic team. This entry-level role offers an exciting opportunity to work with a passionate group of individuals dedicated to delivering exceptional service. As part of the Service Desk team, you will handle technical issues, engage with clients, and contribute to ongoing IT projects. The company promotes a culture of growth, offering training programs and a supportive environment where creativity and enthusiasm are valued. If you thrive in a collaborative setting and are eager to make a difference, this is the perfect opportunity for you.

Benefits

25 days annual leave plus public holidays

Healthcare cash plan

Casual dress policy

Company pension scheme

Referral bonus

Annual leave purchase and sale scheme

Company social events

Relaxed breakout facilities

Exclusive training programme

Qualifications

• Experience in handling desktop and laptop issues.
• Strong communication skills to manage technical queries.

Responsibilities

• Resolve 1st and 2nd line technical issues via various communication channels.
• Manage IT incidents and requests to ensure timely resolution.

Skills

Desktop Support

Network Troubleshooting

Customer Service

Technical Communication

Education

IT-related Degree or Equivalent Experience

Job description

Join to apply for the Service Desk Engineer role at Littlefish

Eligibility: Must be eligible for SC Clearance (must have lived in the UK for at least 5 years).

At Littlefish, we seek individuals who can make a real impact and become giant slayers. We value passionate, high-performing individuals who thrive on thinking outside the box and embrace change with optimism and excitement.

Our current employees are the giant slayers who have shaped Littlefish into what it is today. You will be the future team members who continue to drive our growth with your passion, skills, and experience.

If you are excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.

Role Overview:

We are recruiting for a Service Desk Engineer to join our growing Service Desk team!

Responsibilities:

• Handle and resolve desktop, laptop, printer, application issues, and basic network and server troubleshooting.
• Communicate effectively with clients and manage technical queries in line with Littlefish standards and customer-specific SLAs.
• Resolve 1st and 2nd line technical issues via telephone, email, or live chat in a friendly and professional manner.
• Prioritise, progress, and monitor IT incidents and requests to ensure resolution within agreed timescales.
• Work on specific IT projects for customers as directed by the Service Management team.
• Undertake any other responsibilities at the line manager's discretion.

What We Offer:

• Boost your earnings by £4,500 through our exclusive training programme, the Littlefish Academy.
• Earn a referral bonus of £1,000 when you successfully refer a friend.
• Enjoy 25 days of annual leave plus public/bank holidays.
• Access a healthcare cash plan with online GP appointments, 24/7 counsellors, and cashback for general healthcare (dental, optical, physio, etc.).
• Dress casually with our relaxed dress policy.
• Benefit from our company pension scheme.
• Relax in our breakout facilities.
• Participate in company social events.
• Take advantage of our annual leave purchase and sale scheme.
• And much more!

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, that each question has an option to select a ‘prefer not to say’).

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting