Service Desk Engineer

General Medical Council; Manchester; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

An established industry player is seeking an IS Service Desk Engineer to join their dynamic IS Operations team. This role offers a fantastic opportunity to provide high-level IT support in a fast-paced environment, interacting with over 1700 employees and external partners. The successful candidate will manage incidents and requests, ensuring a top-notch customer experience. With a hybrid working arrangement and a commitment to employee development, this position is perfect for those looking to grow in their IT career while enjoying a supportive workplace culture. Don't miss out on this chance to make a real impact!

Benefits

30 days holiday

Employer pension contribution of 15%

Opportunities for learning and development

Flexible working arrangements

Competitive annual salary review

Discounts at retail outlets

On-site gym membership

Private medical insurance

Employee assistance programs

Cycle to work scheme

Qualifications

• Proven experience in providing high-level IT support.
• Ability to communicate technical solutions clearly to end users.

Responsibilities

• Handle a wide range of technical issues for GMC staff and external partners.
• Collaborate with IS department to ensure optimal customer experience.

Skills

Customer Service Skills

Technical Support

Network Administration

Incident Management

Communication Skills

Job description

IS Service Desk Engineer

Salary: GBP 28,134 - GBP 33,959 per annum

This is a fantastic opportunity to join the IS Operations team as an IS Service Desk Engineer in a dynamic and fast-paced environment. You will handle a wide range of technical issues and interact directly with customers.

The IS Service Desk team is the first point of contact for GMC staff (over 1700 employees across multiple UK offices) and external partners for IT-related issues. You will also liaise with various suppliers.

This demanding support role requires excellent customer service skills, the ability to clearly communicate solutions to end users, and broad technical knowledge across multiple technologies and products.

We seek a technical support professional responsible for providing high-level remote and onsite IT support, end-user support, and network administration, managing incidents and requests within SLA. You will collaborate closely with all levels of the IS department to ensure optimal customer experience.

Induction and Working Pattern

The induction will be based at our Manchester offices, requiring attendance five days a week for the first month. Afterward, a hybrid working pattern is available.

This role offers a hybrid working arrangement, with approximately three days in the office each week, and flexibility to attend more if desired. Additional office days may be required for meetings or other needs.

Working Hours

The role is full-time (37.5 hours, Monday to Friday). Shifts are from 8:00 to 4:30 or 9:00 to 5:30. On-call duties are part of the rota, available 24/7.

Flexible working options are supported and will be considered according to company policy.

Application Process

Please submit a CV and cover letter detailing how you meet the essential skills listed in the job description, along with your reasons for applying. The cover letter should ideally be no more than two A4 pages, but can be longer if necessary. Applications missing these components may not be considered.

Benefits

Join an organization committed to its people, offering benefits such as:

• 30 days holiday, with options to buy or sell additional days
• Employer pension contribution of 15%
• Opportunities for learning and development
• Flexible working arrangements, including extra leave days
• Competitive annual salary review
• Discounts at numerous retail outlets and online stores
• On-site gym membership at discounted rates
• Private medical insurance
• Employee assistance programs
• Cycle to work scheme, bike lockers, and shower facilities

The GMC values diversity and is committed to fair, objective, and inclusive recruitment processes, supporting disability inclusion through the Disability Confident scheme.