Service Desk Engineer

context recruitment; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading construction engineering business is seeking a proactive Service Desk Engineer for a 3-month contract in London. This role will involve managing support tickets and configuring IT services, requiring strong experience with Windows OS, Active Directory, and teamwork in a fast-paced environment. The position is primarily onsite, fostering effective communication and collaboration.

Qualifications

• Solid understanding of helpdesk responsibilities and procedures.
• Experience in managing and prioritizing ticket queues.
• Ability to work effectively under pressure.

Responsibilities

• Logging tickets and managing through to resolution.
• Installation and configuration of new hardware and software.
• Support for Windows OS, Active Directory, and Office 365.

Skills

Windows OS Support

Active Directory

Office 365

Microsoft Teams

Networking concepts

AV product support

Job description

Service Desk Engineer - London

3 month contract

£350 - £375 p/d (inside IR35)

IT department within a leading construction engineering business seeking a proactive and analytical service desk engineer for initial 3 month contract.You'll be based from a central London location - 4 days per week onsite, 1 day working from home.

Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services.

You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure.

You'll require experience supporting the following:

- Windows OS Support (Windows 10)

- Active Directory and Office 365 Admin

- Microsoft Teams

- Supporting AV products

- Ideally an understanding of web gateway filtering.

- An understanding of networking concepts including support of VPN's

- Experience working on a Service Desk / management and prioritization of ticket queues.