Service Desk, Desktop Support Engineer, Remote

Sanderson Recruitment; Bristol; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a 1st Tier Support Engineer to provide technical support. The role involves troubleshooting and resolving issues while ensuring client satisfaction. Ideal candidates will possess strong communication skills and knowledge of Windows operating systems. This role is remote and requires engagement via an Umbrella Company.

Qualifications

• Proven experience in providing 1st and 2nd line technical support.
• Familiarity with Windows 10/11 and Office 365.
• Experience in troubleshooting hardware and software issues.

Responsibilities

• Provide technical support via phone and email.
• Resolve hardware, software and network issues.
• Maintain records in the ticketing system.

Skills

Excellent communication skills

Ability to work in a fast-paced environment

Strong time management skills

Knowledge of Windows operating systems

Job description

Overview

Service Desk, Desktop Support Engineer, Remote

Reporting to the Service Desk Manager, the 1st Tier Support Engineer (Desktop Support, Service Desk) will play a key role in providing technical support to clients.

The position is primarily focused on Service desk/desktop support and Microsoft application admin. and support.

Engagement via Umbrella Company Only; all taxes & NI deducted at source.

Responsibilities

• Provide 1st and 2nd line technical support via phone, email, remote app. and deskside.
• Troubleshoot and resolve hardware, software and network issues.
• Escalate complex issues to 2/3 tier support or vendor.
• Maintain accurate records of all customer interactions in the ticketing system.
• Ensure high levels of customer satisfaction through timely and effective problem resolution.

Essential Skills / Qualities

• Excellent communication skills
• Ability to work in a fast-paced, high-pressure environment.
• Strong time management skills.
• Knowledge of Windows operating systems, Win 10/11, O365.

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.