Service Desk Coordinator

JR United Kingdom; England; On-site; GBP 28,000 - 32,000; Full time

Job summary

An independent, privately-owned company with over 25 years of experience in high-level security solutions is seeking a dedicated Service Desk Coordinator. This exciting role involves supporting the Service Desk & Admin Manager, managing service calls, and ensuring smooth operations in a busy environment. The ideal candidate will have previous industry experience, strong organizational skills, and proficiency in Microsoft Office applications. Join this forward-thinking company and contribute to delivering exceptional client experiences in the fire and security industry. Apply today to take the next step in your career!

Benefits

30 days annual leave including Bank Holidays

Private Healthcare

Pension scheme

Training provided in procedures and software

Qualifications

• Previous industry experience in a similar role is essential.
• Highly organized with the ability to multitask in a busy environment.

Responsibilities

• Log service calls, schedule jobs, and communicate with clients.
• Manage vehicle/fleet and engineer timesheets approval.
• Create draft quotes and prepare monthly reports.

Skills

Organizational Skills

Multitasking

Industry Experience

Communication Skills

Tools

Microsoft Word

Microsoft Excel

Job description

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Fire & Security Role: Are you a Service Desk Coordinator with previous Industry experience in a similar role?

Paying up to £32k

What can you expect as an employee:

• Based in Hatfield
• Annual Leave – 30 days including Bank Holidays
• Private Healthcare (upon successful completion of 6-months’ probation)
• Pension scheme (upon completion of 3-months employment)
• Mon to Fri – 8am – 5pm - (40 hours per week -1 Hour lunch break)
• Annual Salary - £28-32k (Dependent on experience)

The ideal candidate would have:

• Previous Industry experience in a similar role
• Experience with Word & Excel
• Highly organised
• Ability to multitask in a busy environment

Duties Include:

• Working closely with the Service Desk & Admin Manager
• Dealing with Service Calls (logging jobs, scheduling & communicating with clients)
• Creating Draft Quotes
• Vehicle/Fleet Management
• Engineer Timesheets Approval
• Booking hotels/flights/Parking for working away
• Requesting and Organising Permits
• Monthly Reports
• Keeping documents up to date in line with accreditations.
• General Office Admin Activities
• Training will be provided in their procedures and specialist in-house software

About the role:

This business has a strong history of design, installation, maintenance, and support of high-level security solutions.

As an independent, privately-owned company with over 25 years of experience, they act as a dedicated security partner to their clients, offering advice, the latest technology, a professional service, and an unbeatable client experience.

Exciting opportunity for a Reliable & Competent Service Desk & Admin Support to join their team.

Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!