Service Desk Coordinator

Pertemps; Aylesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment firm in Aylesbury is seeking a Service Desk & Administrative Coordinator to manage client service requests and ensure smooth administrative operations. Candidates should have experience in service desk roles and excellent communication skills. Proficiency in Microsoft Office Suite is essential. This position offers the chance to work in a dynamic environment with a focus on customer service.

Qualifications

• Previous experience in service desk, scheduling, or admin roles in the service sector.
• Strong communication and customer service abilities.
• Ability to work under pressure, reliable, and hardworking.

Responsibilities

• Act as the first point of contact for clients, logging service requests and scheduling engineers.
• Manage and monitor the Service Management System to ensure all jobs are logged and updated.
• Communicate job status updates to clients and follow up on completed work.

Skills

Organisational skills

Multitasking abilities

Time management

Communication skills

Customer service abilities

Knowledge of Microsoft Office Suite

Tools

CRM software

Job description

Service Desk & Administrative Coordinator

Pertemps Aylesbury is currently recruiting for a Service Desk Coordinator to join our client based in Aylesbury.

Service Desk Coordination:

• Act as the first point of contact for clients, logging service requests and scheduling engineers.
• Scheduled/planned maintenance and emergency callouts as required
• Manage and monitor the Service Management System to ensure all jobs are correctly logged and updated as required
• Assign jobs to engineers, track progress, and ensure Service Level Agreements (SLAs) are met.
• Communicate job status updates to clients and follow up on completed work to ensure timely and accurate service.
• Order parts and liaise with suppliers for service-related requirements.

General Administration

• Handle incoming calls, emails, and general correspondence.
• Maintain and update company records, files, and documentation to ensure accuracy and compliance with relevant regulations.
• Assist with preparing service reports, quotes, and invoices.
• Help organise team schedules, meetings, etc
• Ensure compliance with industry standards and assist with audit preparation.

Requirements:

• Previous experience in service desk, scheduling, admin roles and service sector
• Excellent organisational, multitasking, and time management skills
• Strong communication and customer service abilities
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook) and CRM
• Ability to work under pressure, reliable, and hardworking.

If you would be interested, please apply, or call Corinne at Pertemps.