Service desk / Contract support

TN United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job description

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Client:

Location:

Watford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a7507598f692

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Your company

An opportunity to work for a growing, global organisation that offers a range of services to businesses and individuals across the UK.

Your role

My client is seeking a highly motivated and experienced Service Desk / Contact Support professional to join their team in Watford. The successful candidate will be responsible for providing efficient and effective support to internal and external customers.

• Providing first-line support to customers via email
• Troubleshooting and resolving technical issues and escalating more complex issues to the relevant teams
• Ensuring that all incidents are logged and managed in accordance with agreed Service Level Agreements (SLAs)
• Managing and monitoring customer support requests and ensuring that they are resolved within agreed timescales
• Maintaining accurate and up-to-date records of customer interactions and support incidents
• Contributing to the development of support processes and procedures to improve service quality and customer satisfaction
• Providing regular reports on service desk performance and customer satisfaction levels

Requirements

• Proven experience in a service desk or contact support role
• Excellent communication skills and the ability to build strong relationships with customers
• Strong troubleshooting and problem-solving skills
• Understanding of processes and procedures
• Knowledge of Microsoft Office and Windows operating systems
• Ability to work under pressure and manage multiple tasks simultaneously
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

Benefits

• Company pension
• Yearly December bonus
• Quarterly social outings
• Rollover of holiday
• 20-25 days holiday
• Supportive & consistent performance reviews
• Career progression opportunities