Service Desk Automation Engineer

Kerridge Commercial Systems; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A global software solutions provider is hiring a Service Desk Automation Engineer in Nottingham to support end-users both in the office and remotely. Responsibilities include providing exceptional IT support, developing automated processes, and collaborating across time zones. Ideal candidates should have strong communication skills and experience in IT support. Join a flexible team that values diversity and inclusion.

Qualifications

• Proven experience in IT support with required knowledge.
• Ability to systematically resolve unfamiliar problems.
• Effective team player with good organizational skills.

Responsibilities

• Provide network, hardware, and software support.
• Document IT processes for team use.
• Assist in developing automated ITSM processes.
• Train end-users during onboarding.
• Collaborate across cultures and time zones.

Skills

Excellent communication and interpersonal skills

Experience as an IT Support Analyst

Knowledge of Windows 11

Knowledge of Active Directory

Knowledge of Microsoft 365/Entra

End-user device management

Knowledge of Tanium

Knowledge of ServiceNow ITSM

Knowledge of ITIL V4

MacOS administration

Knowledge of Microsoft Intune

Networking

Job description

Service Desk Automation Engineer, Nottingham

Client: Kerridge Commercial Systems

Location: Nottingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 9784f42082b4

Job Views: 4

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Klipboard has introduced a flexible hybrid work policy, combining three days in the office and two days remote work, fostering a balanced environment that promotes collaboration and convenience.

Klipboard provides specialist software, services, and support to deliver integrated trading and business management solutions to companies worldwide, including wholesalers, distributors, and retailers of all sizes. Our mission is to design and deliver high-performance ERP solutions that enable our clients to source effectively, stock efficiently, sell profitably, and serve competitively.

You will join a global IT team supporting end users across all regions, helping to shape and improve our IT services as they evolve.

Key Responsibilities:

• Provide exceptional network, hardware, and software support via email, phone, Microsoft Teams, and in person.
• Document IT processes, procedures, and solutions for team use.
• Assist in developing automated ITSM processes.
• Train end-users on applications during onboarding.
• Collaborate across time zones and cultures, maintaining professionalism.
• Work in a dynamic environment with flexible shifts, including evenings and weekends, with potential 24/7 on-call duties.
• Travel to other Klipboard office locations as needed.
• Participate in projects with IT infrastructure and security teams.
• Perform other duties as required.

Skills, Knowledge, and Experience:

• Excellent communication and interpersonal skills.
• Proven experience as an IT Support Analyst or similar, with knowledge of Windows 11, Active Directory, Microsoft 365/Entra, and end-user device management.
• Ability to investigate and resolve unfamiliar problems systematically.
• Effective team player with good organizational skills.
• Ability to work across time zones and adapt to diverse cultures.
• Knowledge of Tanium, ServiceNow ITSM, ITIL V4, MacOS administration, Microsoft Intune, networking, with relevant certifications such as CompTIA.

Company Info:

We are rebranding from Kerridge Commercial Systems to Klipboard, reflecting our expertise across various sectors. With offices worldwide, we are growing and seeking talented individuals to join our teams. We promote a flexible hybrid work environment and value diversity, equity, and inclusion. We encourage applications from all backgrounds, especially underrepresented groups, and support inclusive hiring practices.

If you need adjustments or support during the application process, please contact our TA or HR team.

Note: We do not accept unsolicited resumes from recruitment agencies unless on our PSL for specific roles.