Service Desk Associate

JR United Kingdom; Crawley; On-site; GBP 36,000 - 54,000; Full time

Job summary

Join a busy IT support team as a Service Desk Associate in Crawley, England. This fully onsite role offers a daily pay of £180, focusing on improving user experience through problem-solving and technical assistance. With a dynamic environment and opportunities for career growth, it’s perfect for tech-savvy individuals looking to advance their IT careers.

Benefits

Career Progression

Skill Growth

Hands-on Learning

Dynamic Work Environment

Qualifications

• Excellent communication skills (written and verbal).
• Demonstrated L1.5 technical troubleshooting ability.
• Passion for customer service with a positive attitude.

Responsibilities

• Responding to user inquiries via various communication methods.
• Logging and tracking IT incidents accurately.
• Troubleshooting basic hardware and software issues.

Skills

Communication

Problem Solving

Technical Troubleshooting

Customer Service

Tools

ServiceNow

Remedy

Job description

Social network you want to login/join with:

Service Desk Associate, crawley, west sussex

col-narrow-left

Client:

Stott and May

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

24.06.2025

Expiry Date:

08.08.2025

col-wide

Job Description:

Service Desk Associate – IT Support | Crawley | £180/day | 6-Month Contract

We’re on the lookout for 5 proactive and tech-savvy Service Desk Associates to join a busy, dynamic IT support team in Crawley. This is a fantastic opportunity for individuals with excellent communication skills and a passion for solving IT challenges in a fast-paced environment.

This is a fully office-based contract role (Monday to Friday), working on a 24x7 rotational shift pattern (any 8-hour window), so flexibility is key.

The Role

As a Service Desk Associate, you will be the first point of contact for IT support, delivering high-quality assistance and ensuring user satisfaction. From resolving login issues to providing Level 1.5 technical troubleshooting, this is an opportunity to grow your technical experience while supporting a broad user base.

Key Responsibilities

Respond promptly to user inquiries via phone, email, chat, or ticketing systems.

Log, categorise, and track IT incidents and service requests accurately.

Troubleshoot basic hardware and software issues.

Reset passwords and assist with access-related problems.

Escalate unresolved issues to the appropriate technical teams.

Maintain accurate documentation of issues and solutions.

Monitor issue trends to support continuous improvement efforts.

Contribute to the internal knowledge base with helpful content.

Support configuration and setup of IT systems as needed.

Maintain excellent customer service and communication throughout.

About You

Clear, professional communication skills (both written and verbal).

Demonstrated technical troubleshooting ability (L1.5 level).

A positive, can-do attitude and a passion for customer service.

Ability to manage multiple tasks efficiently.

Good listening and analytical skills.

Strong problem-solving mindset.

Familiarity with CRM or ITSM tools (e.g., ServiceNow, Remedy).

Ability to adapt quickly and think on your feet.

Why This Role? – It Means More Than Just a Job

Career Progression – Expand your experience in a technical service desk environment, opening doors to advanced IT roles.

Skill Growth – Hands-on learning across a wide range of IT issues and systems.

Make an Impact – Your contributions help keep vital business operations running smoothly.

Duration: 6 months (with potential extension)

Working Pattern: 24x7 shift rota (any 8-hour shift)

Onsite Requirement: Fully onsite, 5 days per week

Ready to level up your IT support career in a dynamic, rewarding environment?

Apply now and join a high-performing team where your skills truly matter.