Service Desk Apprentice

XMA; Nottingham; On-site; GBP 16,000; Full time

Job summary

An established industry player is seeking dedicated individuals for a Service Desk role in Nottingham. This position offers a unique opportunity to gain hands-on experience in IT support, assisting multiple external customers while ensuring high standards of service. You will be involved in troubleshooting, managing ticket logs, and providing effective communication with clients. With industry-leading training and a plethora of benefits, including private medical insurance and generous holiday allowances, this role is perfect for those eager to learn and grow in a supportive environment. Join a team that values personal development and celebrates success!

Benefits

Private Medical Insurance

Cash Plan Scheme

Income Protection

Life Insurance

25 Days Holiday

Extra Day Off for Birthday

Gym Discounts

Cycle to Work Scheme

Employee Referral Incentives

Free Refreshments

Qualifications

• GCSEs required; equivalent qualifications may be considered.
• Knowledge of IT systems and customer service skills are essential.

Responsibilities

• Troubleshoot network connectivity issues and manage support queries.
• Utilize ITSM tool for ticket logging and adhere to service processes.

Skills

Active Directory

Office 365

Networking

Customer Service

Effective Communication

Teamwork

Timekeeping

Education

3 GCSEs at grades 4+ (A-C)

GCSE Maths and English at grades 3+ (D or above)

Tools

ITSM tool

Job description

Nottingham South and Wilford Industrial Estate, Ruddington Lane, West Bridgford, Nottingham, NG11 7EPSalary£16,000 per annum.Closing dateDescription

Employer Description

Overview: Service Desk are an integral part of the business, adding value to all service functions for a multi-million pound, award-winning business.

This role is part of the Managed Services sector and is based at our Nottingham site as part of the larger team, providing IT support for multiple external customers.

This role will provide the opportunity to learn and experience all aspects of Service Desk functions through the day-to-day role and regular secondments to other areas of the business.

You will assess reported issues to provide resolutions and fixes, including but not limited to:

• Active Directory (user account management)
• Office 365/Microsoft technologies
• Software & Hardware faults
• Networking

The Day-to-day Responsibilities Will Include

• Troubleshooting basic network connectivity issues
• Utilising the ITSM tool for ticket logging management
• Maintaining high customer service standards for support queries
• Adhering to managed service processes & procedures
• Asset Management responsibilities
• Handling phone calls and live chat support

Desirable Skills

• Knowledge of relevant IT systems
• Good Customer Service skills
• Effective communication skills
• Teamwork and cooperation
• A positive attitude and willingness to learn and take responsibility for personal development
• Excellent timekeeping skills
• Ability to maintain confidentiality and display sensitivity

This role requires a satisfactory Disclosure and Barring Service clearance.

Entry Requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Applicants must not hold an existing qualification at the same or higher level in a similar subject

Equivalent qualifications and experience demonstrating the minimum foundation may also be considered.

International applicants must provide official documentation comparing their qualifications to UK standards.

For more information, please visit the UK ENIC website.

Salary & Benefits:

• Industry-leading training and career development
• Private Medical insurance for employees, partners, and dependents
• Cash Plan scheme, Income Protection, and Life Insurance
• YuLife virtual GP, Employee Assistance Programme, and wellbeing app
• Bonuses and discounts from leading UK brands
• Life skills resources
• Additional benefits including Motor insurance and retailer discounts
• 25 days holiday, increasing with service up to 30 days
• Extra day off for your birthday
• Holiday purchase scheme
• Gym discounts, electric car scheme, cycle to work scheme
• Promotion from within
• Outstanding rewards and recognition programs
• Celebrations of success
• Employee referral incentives
• Monthly lunch, charity days, and weekly prize draws
• Free refreshments and social activities
• Employee of the Quarter and Year awards with cash prizes
• Long service awards from 5 years onwards

Future prospects: Opportunities for further apprenticeship training and ongoing development tracks.

Important information: Apply now!