Service Desk Analyst - UK

Cooper Lomaz Recruitment Ltd; Peterborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Service Desk Analyst in Peterborough for a 6-month contract. The role involves resolving IT issues at both first and second line level, supporting international users, and participating in desktop builds. Full training is provided, along with progression opportunities. The position offers rotational shifts and hybrid working after the training period.

Benefits

Full training and support

Progression opportunities

Qualifications

• Experience in providing 1st line support.
• Prior experience in an IT Service Desk or similar role.
• Proficient with Windows operating system.

Responsibilities

• Resolve technical IT related issues at 1st and 2nd line level.
• Get involved with desktop builds.
• Work as part of a project-based team.

Skills

1st line support experience

Previous IT Service Desk experience

Strong Windows skills

Strong Google skills

Strong communication skills

Supporting international internal users

Job description

Service Desk Analyst

Peterborough - Hybrid after training is completed (4-6 weeks)

6-month contract (regularly extend)

37.5 hours per week - overtime available

£15.18 per hour (Paid Weekly)

Rotating shift:

• Morning 08:00 - 16:30 1 hr break
• Late Morning 10:30 - 19:00 1 hr break
• Weekend work is required on a rotational basis.

Working as part of a project-based team, you will be responsible for resolving technical IT related issues at 1st and 2nd line level, along with getting involved with more hands on tasks, such as desktop builds.

Key Skills:

• 1st line support experience
• Previous IT Service Desk experience (or similar)
• Strong Windows and Google skills
• Strong communication skills
• Supporting international internal users

Full training and support offered as well as progression opportunities