Service Desk Analyst - Tier 1

Investigo Limited; York and North Yorkshire; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading company undergoing an IT transformation is looking for a Service Desk Analyst - Tier 1 for a 6-month contract with potential for permanence. This hybrid role in York is ideal for recent graduates or individuals looking to enter IT support. Candidates should possess excellent customer service skills and the ability to learn quickly, with prior experience in first-line support being a key advantage.

Qualifications

• Recent graduate or first step in IT support.
• Experience in a similar customer-facing role.
• Ability to quickly learn and collaborate.

Responsibilities

• Provide 1st line support for IT issues.
• Report against SLAs to ensure service quality.
• Deliver excellent customer service consistently.

Skills

1st line support experience

SLA reporting

Knowledge of Windows 10

Knowledge of Microsoft Office 2016

Excellent communication skills

Customer service

Troubleshooting skills

Job description

Service Desk Analyst - Tier 1

6 Month contract - with a view to go permanent

Hybrid- York

My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team.

This role is a great opportunity for a recent graduate or someone looking to make their first step within IT support.

Key skills include:

• 1st line support experience working in a similar customer facing role.
• Experience working to and reporting against SLAs
• Knowledge of Windows 10 and Microsoft Office 2016.
• Excellent communication skills, at all levels, with technical and non-technical audiences.
• Provide consistently, excellent levels of customer service.
• Ability to learn quickly and share knowledge with other team members.
• Strong methodical troubleshooting/problem-solving skills.

If you are interested and looking for your next role, please apply with a copy of your CV, or email - [e-mail]