Service Desk Analyst - Tier 1

Investigo; York and North Yorkshire; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst - Tier 1 for a 6-month contract with potential for permanent placement. This is an excellent opportunity to kickstart a career in IT support. The role includes providing first line support and requires strong communication, technical knowledge, and excellent customer service skills.

Qualifications

• Recent graduate or someone looking to start in IT support.
• Experience in a customer-facing role.
• Ability to learn quickly and share knowledge.

Responsibilities

• Provide 1st line support and excellent customer service.
• Work to and report against SLAs.
• Troubleshoot technical issues methodically.

Skills

1st line support experience

Knowledge of Windows 10

Microsoft Office 2016

Excellent communication skills

Customer service

Troubleshooting/problem-solving skills

Job description

Service Desk Analyst - Tier 1

6 Month contract - with a view to go permanent

Hybrid- York

My client is undergoing an exciting IT transformation and as such has a requirement for additional Support in the team.

This role is a great opportunity for a recent graduate or someone looking to make their first step within IT support.

Key skills include:

• 1st line support experience working in a similar customer facing role.
• Experience working to and reporting against SLAs
• Knowledge of Windows 10 and Microsoft Office 2016.
• Excellent communication skills, at all levels, with technical and non-technical audiences.
• Provide consistently, excellent levels of customer service.
• Ability to learn quickly and share knowledge with other team members.
• Strong methodical troubleshooting/problem-solving skills.

If you are interested and looking for your next role, please apply with a copy of your CV, or email - [e-mail]