Service Desk Analyst (Spanish Speaker)

Intec Select Ltd; Peterborough; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading IT consultancy is seeking a customer-focused Service Desk Analyst in Peterborough. Key responsibilities include effective communication with customers, adherence to high standards, and proactively enhancing customer experience. Ideal candidates will have strong communication skills, a proactive attitude, and fluency in Spanish. This is an office-based role paying £17-19 per hour for a 3-month contract, potentially extendable.

Benefits

Collaborative and forward-thinking data culture

Opportunities to work with modern cloud-based data platforms

Qualifications

• Strong communication skills for effective customer interaction.
• Proactive approach to identifying opportunities for customer experience improvement.
• Ability to work under pressure while managing multiple tasks.

Responsibilities

• Keep customers informed and confident in the service.
• Ensure high standards and compliance with established policies.
• Manage incidents involving vulnerable customers with care.

Skills

Confident and friendly telephone manner

Strong verbal and written communication skills

Ability to meet and exceed targets

Proactive attitude

Excellent multitasking and organisational skills

Sharp attention to detail

Fluent in Spanish

Job description

Overview

I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.

Key Responsibilities

• Communicate clearly and transparently with customers, keeping them informed and confident in the service
• Work within established policies and procedures to ensure high standards and compliance
• Seek opportunities to enhance the customer experience by identifying improvements to existing processes
• Manage incidents involving vulnerable customers with care and sensitivity
• Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
• Report any policy or process breaches swiftly and accurately
• Use various tools and platforms to maintain effective communication with customers
• Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
• Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion

Skills & Experience Required

• A confident and friendly telephone manner
• Strong verbal and written communication skills
• Ability to meet and exceed targets
• A proactive attitude, comfortable working both independently and in a team
• Excellent multitasking and organisational skills
• Sharp attention to detail
• Fluent in Spanish

Package

• £17-19 per hour Inside IR35
• 3 month contract (may be extended)
• Office based
• Collaborative and forward-thinking data culture
• Opportunities to work with modern cloud-based data platforms