Service Desk Analyst (Spanish Speaker)

IntecSelect; Peterborough; On-site; Full time

Job summary

A leading IT consultancy in Peterborough is seeking a Service Desk Analyst with strong customer communication skills and fluency in Spanish. This role entails managing customer incidents, enhancing service processes, and collaborating on complex data-driven projects within a dynamic team. The position offers a competitive hourly rate and the potential for contract extension, all within an office-based environment.

Benefits

Collaborative data culture

Opportunities with cloud-based platforms

Qualifications

• Confident and friendly telephone manner required.
• Strong verbal and written communication skills essential.
• Fluency in Spanish is a must.

Responsibilities

• Manage incidents involving vulnerable customers with care and sensitivity.
• Communicate clearly and transparently with customers.
• Record, investigate and resolve complaints promptly.

Skills

Communication skills

Telephone manner

Multitasking

Organisational skills

Attention to detail

Proactive attitude

Fluent in Spanish

Job description

Service Desk Analyst (Spanish speaking) - IT Consultancy - GBP16-18 per hour Inside IR35 - Fully Onsite

Overview:
I'm currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.

Key Responsibilities:

• Communicate clearly and transparently with customers, keeping them informed and confident in the service
• Work within established policies and procedures to ensure high standards and compliance
• Seek opportunities to enhance the customer experience by identifying improvements to existing processes
• Manage incidents involving vulnerable customers with care and sensitivity
• Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
• Report any policy or process breaches swiftly and accurately
• Use various tools and platforms to maintain effective communication with customers
• Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
• Use active listening and questioning techniques to fully understand the customer's needs and manage incidents through to completion

Skills & Experience Required:

• A confident and friendly telephone manner
• Strong verbal and written communication skills
• Ability to meet and exceed targets
• A proactive attitude, comfortable working both independently and in a team
• Excellent multitasking and organisational skills
• Sharp attention to detail
• Fluent in Spanish

Package:

• GBP16-18 per hour Inside IR35
• 3 month contract (may be extended)
• Office based
• Collaborative and forward-thinking data culture
• Opportunities to work with modern cloud-based data platforms