Service Desk Analyst – SC Cleared, Onsite in Newcastle

Great British Energy Group; Newcastle upon Tyne; On-site; GBP 28,000 - 48,000; Full time

Job summary

Great British Energy Group is seeking a Service Desk Analyst for an initial 4-month contract, onsite in Newcastle. You will be the first point of contact for users, supporting Windows and MacOS devices, smartphones, VoIP, and Google Cloud services.

Key duties include incident management, asset tracking, deskside support, and account administration for joiners and leavers. SC clearance is essential, with eligibility for security checks.

Qualifications

• Experience working in a service desk or IT support environment.
• Ability to explain technical concepts to non-technical users.
• Experience supporting Windows, macOS devices, smartphones, VoIP and Google Cloud.
• Strong customer service and communication skills.
• Ability to own incidents through to resolution.
• Willing and eligible to undergo SC clearance checks.

Responsibilities

• Be the face of Live Service, providing first and second line support.
• Manage, track and resolve incidents and service requests.
• Support and asset track hardware devices.
• Rotate between phone, IT portal, and deskside assistance.
• Create and manage joiners/leavers corporate accounts.
• Collaborate across the Technology pillar to improve IT processes.

Skills

Service Desk

End user support

Troubleshooting

Customer service

Communication

Incident ownership

Job description

Great British Energy Group is seeking a Service Desk Analyst for an initial 4-month contract, onsite in Newcastle. You will be the first point of contact for users, supporting Windows and MacOS devices, smartphones, VoIP, and Google Cloud services.

Key duties include incident management, asset tracking, deskside support, and account administration for joiners and leavers. SC clearance is essential, with eligibility for security checks.