Service Desk Analyst – SC Cleared IT Support

Leidos; Hedge End; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexi-Time Working

Job summary

Leidos UK & Europe is seeking a Service Desk Analyst to join our Whiteley office on a permanent basis. The role covers an 8-hour shift between 08:00 and 18:00, with onsite work and UK security clearance requirements.

You will provide technical support for hardware, software, networking and telecoms to internal and external customers, diagnose issues, and maintain strong user experience while escalating where needed.

Qualifications

• Experience supporting Microsoft Windows operating systems.
• Experience supporting Microsoft Outlook and Microsoft Office applications.
• Strong customer service and communication skills.
• Proactive, with ability to learn and share knowledge with others.
• Ability to work independently or in a team.

Responsibilities

• Provide technical support for hardware, software, networking and telecommunications systems to internal and external customers.
• Diagnose, troubleshoot and resolve technical issues, escalating more complex incidents when required.
• Research and analyse problems using available knowledge, documentation and historical records.
• Route incidents to specialist teams when appropriate while maintaining ownership of the customer experience.
• Respond to requests in a timely manner and provide clear, effective solutions.
• Identify recurring issues and escalation trends to management.
• Log and manage incidents using approved toolsets while working towards agreed service levels.
• Provide remote support for users, including VPN connectivity assistance.

Skills

Windows support

Outlook/Office

Customer service

Communication

Troubleshooting

Knowledge sharing

Teamwork

Job description

Leidos UK & Europe is seeking a Service Desk Analyst to join our Whiteley office on a permanent basis. The role covers an 8-hour shift between 08:00 and 18:00, with onsite work and UK security clearance requirements.

You will provide technical support for hardware, software, networking and telecoms to internal and external customers, diagnose issues, and maintain strong user experience while escalating where needed.