Service Desk Analyst / IT Support Help Desk Technician

nGeneration; Tipton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading independent IT supplier in the UK is seeking a Service Desk Analyst to join their Support Desk team. The ideal candidate will have a friendly approach to resolving customer IT issues and must be well-versed in IT, including an understanding of network structures and Windows support. Training opportunities and benefits like annual leave and company events are offered.

Benefits

Training opportunities

19.6 days annual leave

Company events and team parties

Qualifications

• 1+ year experience in IT support preferred.
• Experience in hospitality or retail is a plus.

Responsibilities

• First point of contact for customer IT issues.
• Complete detailed records after every call.
• Log incidents or service requests.

Skills

IT Support

Customer service

Windows desktop support

Tools

EPoS systems

Job description

Overview

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way.

Working on a 3 days on, 3 days off shift pattern with 12 working hours a day, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals.

nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance for IT Solutions both at the outlet and centrally.

Where you will be working

You will be based within our newly built, high specification open plan head office in Dudley.

Ideal candidate

You’ll have a brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues.

Well versed in IT, you will have an understanding of network and database structures alongside computer hardware and Windows desktop support. Ideally you will have experience of hospitality and retail EPoS systems or have worked within the hospitality or retail previously.

Experience

• IT Support: 1 year (preferred)
• Hospitality: 1 year (preferred)

Work Location

In person

Benefits

• Training: We believe in continuous learning and growth. That\'s why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• 19.6 Days Annual Leave: We understand the importance of work-life balance and offer a generous annual leave allowance of 19.6 days. Take the time you need to relax, recharge, and spend quality time with your loved ones.
• Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams\' achievements and builds strong bonds between colleagues. Throughout the year, we organize exciting company events, team parties, and team-building activities.