Service Desk Analyst — IT Incident & Request Champion

Wates Group; Leatherhead; Vor Ort; GBP 21.000 - 28.000; Vollzeit

Zusammenfassung

Wates Group is seeking a Service Analyst to be the first point of contact for IT incidents and requests. Based in Leatherhead, you will handle phone calls and emails and attempt to resolve issues at first contact.

The ideal candidate will hold ITIL v3 Foundation, have strong knowledge of Microsoft products and AD, and show a proven ability to learn new technologies. Experience in a similar role is desirable.

Qualifikationen

• ITIL v3 Foundation certificate required.
• Strong knowledge of Microsoft products and AD.
• Experience in a similar service desk role.

Aufgaben

• Be logical and methodical in fault finding.
• Identify and escalate high-priority incidents with third parties.
• Excellent written and verbal communication.
• Lead role in managing suppliers for value and performance.
• Listen, question and explain non-technical information clearly.

Kenntnisse

ITIL Foundation

Microsoft AD

Learning agility

Communication

Ausbildung

ITIL v3 Foundation Certificate

Jobbeschreibung

Wates Group is seeking a Service Analyst to be the first point of contact for IT incidents and requests. Based in Leatherhead, you will handle phone calls and emails and attempt to resolve issues at first contact.

The ideal candidate will hold ITIL v3 Foundation, have strong knowledge of Microsoft products and AD, and show a proven ability to learn new technologies. Experience in a similar role is desirable.