Service Desk Analyst (DV Security Clearance)

ENGINEERINGUK; Chippenham; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Service Desk Analyst to join their IT team. This hybrid role, based in Chippenham, involves being the first point of contact for technical incidents, ensuring efficient resolution of issues while maintaining excellent communication with stakeholders. The company is recognized for its commitment to inclusivity and diversity, offering a competitive salary, excellent benefits, and opportunities for career development. Join a friendly community of experts and contribute to meaningful projects that enhance security and service delivery.

Benefits

Private Healthcare

Pension Scheme

Share Scheme

Career Development Support

Qualifications

• Recent experience as a Service Desk Analyst.
• Strong problem-solving and analytical skills.
• Ability to work under pressure.

Responsibilities

• Provide 1st line IT support, managing incidents and service requests.
• Ensure support tickets are addressed promptly according to SLAs.
• Suggest ways to enhance service delivery.

Skills

Incident Management

Communication Skills

Problem-Solving

Analytical Skills

Basic Tech Applications

Education

ITIL Foundation Qualification

Tools

Cloud Platforms

Job description

You will need to login before you can apply for a job.

Service Desk Analyst (DV Security Clearance)

Job Description Service Desk Analyst (DV Security Clearance)

Position Description

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We collaborate with global technology companies, SMEs, and academia to deliver optimal solutions.

CGI was recognized in the Sunday Times Best Places to Work List 2024 and named one of the 'World's Best Employers' by Forbes. We offer a competitive salary, excellent pension, private healthcare, and a share scheme (3.5% + 3.5% matching), making you a CGI Partner. We are committed to inclusivity and diversity, supporting the Armed Forces with a Gold Award for the Corporate Covenant. Join us and be part of an open, friendly community of experts. We will support your career development.

Due to the secure nature of the programme, you must hold UK Security Clearance or be eligible for it. This position is hybrid, based in Chippenham.

Your future duties and responsibilities

We are seeking a proactive Service Desk Analyst to join our IT team. You will be the first point of contact for technical incidents, working closely with the IT department and end-users to resolve issues efficiently.

Key Responsibilities

1. Incident & Request Management: Provide 1st line IT support, managing incidents and service requests from start to finish.
2. Ticket Monitoring: Ensure support tickets are addressed promptly according to SLAs.
3. Communication: Keep accurate records and update customers regularly.
4. Documentation: Record requests and issues clearly for future reference.
5. Service Improvement: Suggest ways to enhance service delivery.
6. Maintenance Tasks: Perform routine hardware and software maintenance.

Required qualifications

• Recent experience as a Service Desk Analyst.
• Excellent communication skills, confident engaging with stakeholders.
• Basic understanding of tech applications, infrastructure, and entry-level cloud principles.
• Strong problem-solving and analytical skills.
• Ability to work under pressure.

Desired Competencies

• Familiarity with Agile processes.
• Experience with cloud platforms.
• Experience in the Defence sector.
• ITIL Foundation qualification.

#LI-UKA

Together, as owners, let's turn meaningful insights into action.

At CGI, we value ownership, teamwork, respect, and belonging. From day one, you are invited to be an owner, contributing to our collective success. We foster an environment where your work creates value, and you can develop innovative solutions, build relationships, and access global resources. We support your growth and well-being, providing opportunities to deepen skills and broaden horizons. Join one of the world's largest IT and business consulting firms.

Skills Reference 1201058 Click here to apply

Visit our company hub to learn about our values, culture, and latest jobs. Create a job alert to receive personalized recommendations directly to your inbox.