Service Desk Analyst - Bristol

Experis; England; On-site; GBP 25,000 - 32,000; Full time

Job summary

An established client in North Bristol seeks a Service Desk Analyst to support their Helpdesk team. The ideal candidate will deliver 1st line support, with excellent training opportunities offered, within a vibrant environment serving 700 users. A solid IT background or customer service experience is preferred.

Benefits

Good benefits

Training opportunities

Career progression

Qualifications

• Experience in a 1st line role or customer service background.
• Knowledge of IT areas such as Networking, Windows, M365.
• Willingness to learn and grow within IT.

Responsibilities

• Provide 1st and 2nd line support via phone, email, or face-to-face.
• Work to set SLA targets as part of the team.
• Assist an internal user base of 700 people.

Skills

Customer Service

Networking

Windows Desktop

M365

Job description

Service Desk Analyst - Bristol

An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people.

This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate.

The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets.

This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network.

The team cover a shift pattern operating from 7.30am - 5pm.

Good benefits, training and career progression are offered together with a competitive basic salary.

If this Service Desk Analyst role sounds of interest please get in touch with your latest CV.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.