Service Desk Analyst - Bristol

Experis; Cwmsyfiog; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading consulting firm in the United Kingdom is seeking a Service Desk Analyst to join their team. This role involves providing first line and some second line support to an internal user base. The ideal candidate will have experience in IT support or customer service, with training opportunities provided. The position requires on-site work 5 days a week in Bristol, with a focus on achieving service level targets.

Benefits

Good benefits

Training opportunities

Career progression

Qualifications

• Experience in a customer-facing role is advantageous.
• Interest in Information Technology areas is required.
• Willingness to work 5 days a week on-site.

Responsibilities

• Providing 1st line and some 2nd line support via phone, email, or face to face.
• Working towards set SLA targets.

Skills

Experience in 1st line support

Background in customer service

Knowledge of Information Technology

Familiarity with Networking

Windows desktop environments

M365 environments

Job description

Overview

Service Desk Analyst - Bristol. An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people.

Responsibilities

The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets.

Qualifications / Experience

This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate.

Requirements

This role requires 5 days a week on-site working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm.

Benefits

Good benefits, training and career progression are offered together with a competitive basic salary.

How to apply

If this Service Desk Analyst role sounds of interest please get in touch with your latest CV.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas