Service Desk Analyst - Bristol

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company in North Bristol for a Service Desk Analyst. This role is perfect for those with a background in customer service or 1st line support, looking to delve into the world of Information Technology. You will be responsible for providing essential support to a diverse internal user base of 700 individuals, ensuring their technical issues are resolved efficiently. With a focus on career progression and comprehensive training, this position offers a fantastic pathway for growth in the IT sector. Join a dynamic team dedicated to delivering top-notch service while working in a supportive and accessible environment.

Benefits

Good Training

Career Progression

Competitive Salary

Qualifications

• Experience in a 1st line support role or customer service background.
• Interest in Information Technology and related areas.

Responsibilities

• Provide 1st line and some 2nd line support via various channels.
• Work to set SLA targets while supporting an internal user base.

Skills

1st Line Support

Customer Service

Networking

Windows Desktop Environments

M365

Job description

Service Desk Analyst - Bristol

An exciting opportunity to join an established client in North Bristol, supporting an internal user base of 700 people.

This role is suitable for candidates with experience in a 1st line support role, or those with a background in customer service and an interest in Information Technology areas such as Networking, Windows desktop environments, and M365.

Responsibilities include providing 1st line (and some 2nd line) support via phone, email, or face-to-face, working to set SLA targets.

The position requires working on-site five days a week in an accessible office in North Bristol, within the M4/M32 motorway network. The shift pattern operates from 7:30 am to 5:00 pm.

Benefits include good training, career progression, and a competitive salary.

If interested, please send your latest CV.