Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Shrewsbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst for their Customer IT Service Centre. This role involves providing excellent customer service and support for managed service contracts in a dynamic environment. The position offers a competitive starting salary, uncapped overtime options, and a 4 days on/4 days off shift pattern. Opportunities for ongoing career development and training are available.

Benefits

26 days annual leave

Ongoing career development

Health support

Pension

Family policies

Discounts

Qualifications

• Experience in customer service, retail, or administrative roles.
• Proficiency in Microsoft Office required.

Responsibilities

• First point of contact for incidents, requests, and queries.
• Log and track incidents and requests.
• Provide consistent, high-quality customer service.

Skills

Customer Service

Communication

Microsoft Office

Job description

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Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Shrewsbury

Client: Telent

Location: Shrewsbury, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is seeking a Service Desk Analyst to join our Customer IT Service Centre in Camberley. The role involves supporting our managed service contracts, providing excellent customer service, and working in a dynamic environment with training and career growth opportunities.

This is a 4 days on / 4 days off shift pattern role, with 11-hour rotating shifts from our modern Camberley office.

Our Technology Teams are committed and enterprising. Join us to contribute to the digital revolution, supporting critical infrastructure and making an impact.

Responsibilities:

• Be the first point of contact for incidents, requests, and queries via multiple platforms
• Log and track incidents and requests
• Provide consistent, high-quality customer service
• Follow up and update customers regularly
• Attend training sessions
• Order and coordinate spare parts and engineer resources
• Maintain customer relationships and incident ownership
• Proactively liaise with vendors and escalate issues as needed
• Operate the Escalations Procedure
• Meet KPIs set by management

Candidate Profile:

The ideal candidate is passionate about customer service and communication, with experience in retail, customer service, or administration. Technical support experience is not essential, but proficiency in Microsoft Office is required. This role is suitable for those eager to develop a long-term career in customer support.

Key Requirements:

• Experience in customer service, retail, or administrative roles
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Call handling and customer service experience
• Ability to work independently and in a team
• ITIL awareness is desirable

What We Offer:

Opportunities for development across sectors and roles, inclusive culture, and various benefits including pension, family policies, health support, and discounts.

About Telent:

Telent specializes in mission-critical communications and digital infrastructure, with a team of over 2,500 people dedicated to delivering high-performance solutions that connect communities and support critical services.

Our core values are:

• Be Inclusive
• Take Responsibility
• Be Customer-focused