Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Plymouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst in Plymouth to support its Customer IT Service Centre. The role involves a 4 days on / 4 days off shift pattern with excellent training and career progression opportunities. Candidates should be customer-focused and possess strong communication skills. Benefits include a competitive salary, pension scheme, and family-friendly policies.

Benefits

Company matched pension scheme (4-6%)

Family-friendly policies

Occupational health and wellbeing support

Discounts on entertainment and shopping

Qualifications

• Experience in retail, customer service, or administration is valuable.
• ITIL awareness is a plus.

Responsibilities

• First point of contact for incidents, requests, and queries.
• Log incidents and requests via online portals.
• Provide excellent customer service.

Skills

Customer-focused

Excellent communication skills

Proficiency in Microsoft Office

Job description

Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Plymouth

Client:

Telent

Location:

Plymouth, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Salary and Benefits: Competitive starting salary, uncapped overtime options, 20% salary uplift for shift work, at-desk training, 26 days annual leave, ongoing career development.

Telent is seeking a Service Desk Analyst (Customer Service Helpdesk Agent) to join our growing Customer IT Service Centre in Camberley. We support numerous managed service contracts and are expanding our team. We offer extensive training and career progression opportunities.

This role involves a 4 days on / 4 days off shift pattern, with 11-hour rotating shifts from 7am to 7pm or 7pm to 7am at our modern office in Camberley.

Our Technology Teams are committed to digital innovation. Join us to contribute to critical infrastructure and make a meaningful impact.

Key Responsibilities:

• First point of contact for incidents, requests, and queries via multiple platforms
• Log incidents and requests via online portals
• Provide excellent customer service
• Follow up and update customers timely
• Attend training sessions
• Order and coordinate spare parts and engineer resources
• Maintain customer rapport and incident ownership
• Proactively liaise with vendors and escalate issues as needed
• Adhere to escalation procedures and KPIs

Candidate Profile:

Customer-focused with excellent communication skills. Experience in retail, customer service, or administration is valuable. Proficiency in Microsoft Office is required. Technical support experience is not essential but beneficial. ITIL awareness is a plus.

Benefits:

• Company matched pension scheme (4-6%)
• Family-friendly policies
• Occupational health and wellbeing support
• Discounts on entertainment and shopping

About Telent:

Telent specializes in critical communications and digital infrastructure. We are committed to diversity, inclusion, and making a positive impact through technology. Join our team of over 2,500 professionals dedicated to excellence.