Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Exper[...]

JR United Kingdom; Norwich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Service Desk Analyst for their Customer IT Service Centre in Camberley. The role offers a 4 days on / 4 days off shift pattern with competitive salary, uncapped overtime, and opportunities for career development. The successful candidate will provide support for managed service contracts, ensuring excellent customer service and coordination with engineering resources.

Benefits

Competitive starting salary

Uncapped overtime options

20% salary uplift for shift work

At the desk training

26 days annual leave

Ongoing career development

Pension scheme

Family-friendly policies

Health support

Discounts through Telent Rewards

Qualifications

• Experience in customer service, retail, or administration is valuable.

Responsibilities

• Act as the first point of contact for incidents, requests, and queries.
• Ensure excellent customer service, logging incidents, and coordinating with engineering resources.

Skills

Customer Service

Proficiency in Microsoft Office

Job description

Service Desk Analyst - Attractive shift pattern with 20% salary uplift (Previous Relevant Experience is Required), Norwich

Client:

Telent

Location:

Camberley, GU15 3YL (Office based role)

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Service Desk Analyst

Location: Camberley, GU15 3YL (Office based role)

Working pattern: 4 days on / 4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am)

Job type: Full time, Permanent

Ref: 1405

Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development

Telent is looking for a Service Desk Analyst to join our Customer IT Service Centre from our modern office in Camberley. This role involves supporting our managed service contracts, with training and career development opportunities. The shift pattern is 4 days on / 4 days off, with 11-hour rotating shifts from 7am to 7pm or 7pm to 7am, based at our Camberley office.

The successful candidate will act as the first point of contact for incidents, requests, and queries via various platforms, ensuring excellent customer service, logging incidents, and coordinating with engineering resources. Experience in customer service, retail, or administration is valuable, with on-the-job training provided. Proficiency in Microsoft Office is required.

Additional benefits include a pension scheme, family-friendly policies, health support, and discounts through Telent Rewards. Telent is a leading technology company supporting critical digital infrastructure across the UK, with a focus on inclusivity, responsibility, collaboration, and customer focus.