Service Desk Analyst – 11028SR

Proactive.IT Appointments Limited; Reading; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading company in Reading is urgently seeking an experienced Service Desk Analyst to join their team on a permanent basis. The role offers a competitive salary and a comprehensive benefits package, including opportunities for remote work after the probationary period. Ideal candidates will have extensive experience in service desk environments and relevant Microsoft certifications.

Benefits

Annual leave

Pension scheme

Health cover

Training & development

Discounts

Free parking

Opportunities for career advancement

Qualifications

• 3+ years of experience in a Service Desk or Cloud Service Desk environment.
• Good experience with O365 (Exchange, Outlook, Teams).
• Microsoft Azure knowledge is advantageous.

Responsibilities

• Join the team as a Service Desk Analyst on a permanent basis.
• Provide 2nd Line Support; 3rd Line Support experience is a plus.

Skills

Service Desk experience

Cloud Service Desk experience

2nd Line Support

3rd Line Support

O365 experience

Microsoft Cloud Fundamentals

Microsoft Azure knowledge

Education

Microsoft Cloud Fundamentals Certificates (AZ-900)

Job description

11028SR
£28k – 32k per year + Brilliant Benefits

Service Desk Analyst

Our client is urgently looking for an experienced Service Desk Analyst to join their team on a permanent basis.

Please note, the role is on-site during the probationary period. After passing, there will be one day each week for remote working.

You will be rewarded with a competitive salary and benefits package, including annual leave, pension scheme, remote working (post-probation), health cover, training & development, discounts, a fun and friendly team, free parking, opportunities for career advancement, and more perks!

Service Desk Analyst – Key Skills:

• 3+ years of experience in a Service Desk or Cloud Service Desk environment
• 2^nd Line Support experience; 3^rd Line Support experience is a plus
• Good experience with O365 (Exchange, Outlook, Teams), etc.
• Microsoft Cloud Fundamentals Certificates, such as AZ-900
• Microsoft Azure knowledge is advantageous

Due to the volume of applications, only suitable candidates will be contacted for an interview.

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