Service Desk Analyst | 3 Months | £170 - £180 Per Day | Exeter

Opus Recruitment Solutions; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Service Desk Analyst for an initial 3-month engagement in Exeter. The role requires strong IT support skills, including experience with SCCM and Active Directory. Candidates should have 2+ years in Service Desk roles and be committed to full-time on-site work. Great opportunity for those looking to enhance their IT career.

Qualifications

• 2+ years of Service Desk / IT Helpdesk / First Line Support experience.
• Experience building PCs and mobile devices preferred.
• Locality to Exeter and willingness to commit to full-time onsite work.

Responsibilities

• Provide first-line IT support via phone, email, and on-site in Exeter.
• Log, triage, and resolve incidents and service requests.
• Escalate complex issues to appropriate teams when required.

Skills

Service Desk experience

IT Helpdesk experience

Strong communication skills

Tools

SCCM

Active Directory

Office 365

Citrix VPN

Job description

Overview

Service Desk Analyst | 3 Months | £170 - £180 Per Day | Exeter

My client is seeking a Service Desk Analyst for an initial 3-month engagement with the possibility of extension. The role requires full-time on-site presence in Exeter. This position is offered on a PAYE basis and falls inside IR35.

Responsibilities

• Provide first-line IT support via phone, email, and on-site in Exeter.
• Log, triage, and resolve incidents and service requests following defined processes.
• Escalate complex issues to appropriate teams when required.
• Collaborate with IT teams to ensure timely resolution and communication with end users.

Qualifications

• 2+ years of Service Desk / IT Helpdesk / First Line Support experience.
• Experience building PCs and mobile devices is preferred.
• Experience with SCCM, Active Directory, Office 365, Citrix VPN.
• Ability to follow processes and log support tickets accurately.
• Locality to Exeter and willingness to commit to full-time onsite work.
• Strong communication skills.

How to apply

If you feel this Service Desk Analyst / First Line Support role is a good fit, please apply with your most up-to-date CV and I’ll be in touch.