Service Desk Analyst – 1st/2nd Line | Home-based, UK, Nationwide

Stroke Association; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A health charity in the UK is seeking a Service Desk Analyst to provide 1st and 2nd line technical support. You will assist internal customers with their IT queries and ensure the smooth operation of IT services. The ideal candidate should have direct experience in a service desk environment and a good understanding of Microsoft technologies. This position is home-based, allowing for flexibility.

Benefits

Flexible work arrangements

Qualifications

• Direct experience of a service desk.
• Good understanding of Microsoft technologies.
• Good understanding of software applications.
• Understanding of computer hardware repair.

Responsibilities

• Act as the first point of contact for technical support.
• Provide IT support to the organisation.
• Resolve IT incidents and service requests.
• Maintain asset register.

Skills

Technical support

Communication skills

Problem-solving

Team collaboration

Tools

Microsoft technologies

Service management tools

Job description

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Service Desk Analyst – 1st/2nd Line | Home-based, UK, Nationwide, London

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Client:

Stroke Association

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f6e3c7503692

Job Views:

29

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player.

Reporting to the Infrastructure and Service Desk Manager within the Technology Team. In the Service Desk Analyst role, you will receive and log all first-line technical queries and requests on the service management tool and offer direct support to internal customers for 1st & 2nd line incidents.

Key Accountabilities and Main Responsibilities

• Act as the first point of contact, providing local and remote users with technical support & requests.
• Provide IT support to the organisation.
• Resolve IT incidents and service requests.
• Maintain asset register.

Experience & Personal Attributes

• Direct experience of a service desk.
• Good understanding of Microsoft technologies.
• Good understanding of software applications.
• Understanding of computer hardware repair.

To fulfil the role you must be resident in the UK and have the right to work in the UK.

Find out more by downloading the role profile for theService Desk Analyst – 1st/2nd Line role.

Please confirm the role title and reference number within your application so we can ensure your application is sent to the relevant manager.

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

We want to reduce barriers to inclusion. Help us understand who is applying for and getting roles with us by completing our equal opportunities form. This helps us continue to identify anything that’s getting in the way for people looking to join us. This information does not form part of your application.

We are working to build a more diverse organisation. One where we recognise and promote everyone’s individuality with kindness, and where we harness the value and diversity that everyone brings to help deliver our goals. We encourage applications from anyone who wants to be part of that future. And in particular, we would encourage anyone with lived experience of stroke to apply.

Still have questions?

• Find out more about what we do.
• Find out more about the benefits of joining us.
• Find out how we’ll use your information.

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.

We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.

Every five minutes, stroke destroys lives. Help us rebuild them and join our team.

We developed a bold new corporate strategy so that we can rebuild more lives after stroke and make a bigger difference to people’s lives.

To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.

If you would like to support stroke survivors to rebuild their lives, we want to hear from you!